HTML
SAM KACHERGIUS
Highland Park,IL
Summary
Certified Full Stack Web Developer with a background in customer service and account management. Proficient in front-end and back-end technologies, including HTML, CSS, JavaScript, Node.js, Express.js, MongoDB, and React. Skilled at delivering customer-centric solutions and managing complex client accounts, blending technical expertise with relationship-building skills to enhance client satisfaction and business outcomes.
Overview
4
4
years of professional experience
Work History
Service Advisor
Muller Volkswagen
2023.12 - 2024.07
- Assisted customers with vehicle concerns and service recommendations
- Managed vehicle inspections, service appointments, and work orders
- Coordinated with technicians to ensure timely repairs and upsold additional services
- Maintained accurate service records and handled customer inquiries.
Business Development Representative
Transportation One LLC
2022.08 - 2023.03
- Expanded business through prospecting and managed 50+ outbound calls daily
- Handled account management, pricing, and operational coordination for freight services
- Collaborated with sales team, consistently meeting and exceeding quotas.
- Developed business pipeline using cold and warm techniques.
- Networked among local business and community organizations to develop leads and generate business.
- Brought in new accounts through successful networking strategies and promotional approaches
Account Sales Representative
Loadsmart
2021.10 - 2022.08
- Managed multiple customer accounts, resolved shipping issues, and consistently met sales quotas
- Conducted 80+ prospect touches daily and maintained leads in Salesforce.
- Developed and implemented sales strategies to increase revenue.
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
Account Manager
Stone Profit Systems
2020.10 - 2021.10
- Led client onboarding and data transfer for ERP systems
- Managed barcode label shipping and client support
- Supported ERP software sales at industry trade shows.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
- Developed, maintained and utilized diverse client base.
Education
Certification - Full Stack Software Development
Northwestern University
Evanston, IL08.2024
Diploma -
Rochelle Zell Jewish High School
Deerfield, IL05.2019
Skills
- Account Management & Development
- Lead Generation & Qualification
- CRM (Salesforce, HubSpot)
- Customer Relationship Management
- Resource Allocation & Staff Training
- B2B Sales & Client Negotiations
- Operational Efficiency & Process Improvement
Websites
Software
CSS
JavaScript
Express.js
React
Node.js
MongoDB
SQL
Git
Timeline
Service Advisor
Muller Volkswagen
2023.12 - 2024.07
Business Development Representative
Transportation One LLC
2022.08 - 2023.03
Account Sales Representative
Loadsmart
2021.10 - 2022.08
Account Manager
Stone Profit Systems
2020.10 - 2021.10
Certification - Full Stack Software Development
Northwestern University
Diploma -
Rochelle Zell Jewish High School
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