SAM KENWARD
LITTLE ROCK,US
Summary
Sales professional and project manager with expertise in coordinating diverse teams and managing complex projects. Proficient in strategic planning and operational improvement, fostering collaboration to drive results. Proven track record of enhancing efficiency and productivity while upholding quality standards. Successfully implemented innovative solutions leading to significant organizational improvements.
Overview
10
10
years of professional experience
Work History
CUSTOMER SUCCESS MANAGER
Priority1
06.2024 - Current
- Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
- Conduct proactive customer meetings to gain a comprehensive understanding of Priority1's services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats
- Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions
- Evaluate existing customers' needs and identify and execute additional sales opportunities through multiple service offerings
- Make high-level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
- Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams' execution of account decisions
- Consult with customers to enhance efficiency in their freight transportation processes
- Effectively communicate account status with leadership promptly
- Oversee account process and details in Priority1's Customer Relationship Management (CRM) system
- Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
- Develop new customer relationships
- Work independently with minimal supervision from leadership
RIGGER
Barnhart Crane and Rigging
Little Rock, US
01.2024 - 05.2024
- Rig, hoist, and move heavy materials and equipment using various rigging techniques and equipment.
- Inspect rigging equipment, such as slings, shackles, and cranes, to ensure they meet safety standards and are in good working condition.
- Calculate load weights and determine the appropriate rigging methods and equipment for each lift.
- Communicate effectively with construction teams to coordinate rigging activities and ensure materials' safe and efficient movement.
- Secure loads properly to prevent shifting or falling during transportation and storage.
- Follow safety procedures and regulations to minimize the risk of accidents and injuries on the construction site.
- Assist in the setup and dismantling of rigging equipment, including cranes, hoists, and pulleys.
- Maintain a clean and organized work area, including storing rigging equipment properly when not in use.
- Participate in safety meetings and training sessions to stay up-to-date on best practices and regulations related to rigging operations.
TECHNICAL SALES
Barnhart Crane and Rigging
Little Rock, US
02.2017 - 01.2024
- Orchestrated comprehensive management of over 10 key industrial accounts across Arkansas, ensuring sustained client satisfaction and revenue growth.
- Employed advanced technical sales strategies, including proficient use of hand drafting, 3D lift plan software, and CRM systems to streamline sales processes and enhance client engagement.
- Conducted meticulous site surveys and walk-downs of major project sites, utilizing precision surveying and measuring equipment to gather accurate details for optimal equipment placement and project planning, ensuring client expectations were surpassed.
- Spearheaded a landmark $900,000 boiler rebuild project for a major paper mill in the state, showcasing exceptional project management skills and technical expertise. Additionally, successfully coordinated multiple heavy transport projects, collaborating closely with specialty trailers and local authorities and utility companies to ensure seamless execution.
- Formulated and executed yearly sales plans, meticulously tracking sales activities and revenue metrics for each key customer. Strategically categorized customers into prospects, underdeveloped, and key repeat accounts, implementing tailored strategies to elevate all clients to the key repeat category.
- Managed the entire sales cycle for industrial and commercial accounts throughout the year, diligently logging sales activities and maintaining meticulous records to drive continuous improvement and client satisfaction.
SOLUTIONS SPECIALIST/EXPERIENCE SPECIALIST
Verizon Wireless
Little Rock, US
08.2015 - 05.2017
- Spearheaded the implementation of targeted corrective actions to address the root causes of diverse issues, demonstrating proactive problem-solving abilities and a commitment to continuous improvement.
- Swiftly and efficiently resolved customer inquiries and concerns, elevating overall customer satisfaction ratings through prompt and effective resolution strategies.
- Drove retail sales initiatives, consistently exceeding monthly and quarterly goals for gross sales by leveraging proactive outbound calling and strategic opportunity-hunting techniques.
- Managed a high volume of 50-75 customer accounts per month, providing personalized support and guidance to address billing inquiries, account issues, and upgrade opportunities, thereby fostering strong customer relationships and loyalty.
- Played a pivotal role in the successful launch of a new store, contributing to marketing efforts and cultivating a loyal customer base through targeted outreach and engagement activities.
- Conducted engaging customer workshops to onboard and educate new users, serving as a trusted subject matter expert for Motorola devices and enhancing customer understanding and satisfaction.
- Proactively conducted routine outreach initiatives to enhance local market understanding and capture market share, leveraging email, telephone, and face-to-face interactions to foster positive community relationships and brand visibility.
Education
BACHELOR OF ARTS - COMMUNICATION STUDIES
University of Arkansas
Fayetteville, AR05.2015
BACHELOR OF ARTS - AMERICAN STUDIES
University of Arkansas
Fayetteville, AR05.2015
ASSOCIATE OF ARTS - HISTORY
University of Arkansas
Fayetteville, AR05.2015
ASSOCIATE OF ARTS - DRAMA
University of Arkansas
Fayetteville, AR05.2015
Skills
- Sales proficiency and consultative selling
- Project management
- Technical acumen
- Market analysis
- Relationship building and account management
- Negotiation skills
- Business development
- Communication skills
- Team collaboration
- Problem-solving strategies
- CRM expertise
- Strategic planning
- Customer service excellence
Awards
Barnhart Golden Shackle Award, 2023, Awarded for successful job execution, safety record, and profitability
Timeline
CUSTOMER SUCCESS MANAGER
Priority1
06.2024 - Current
RIGGER
Barnhart Crane and Rigging
01.2024 - 05.2024
TECHNICAL SALES
Barnhart Crane and Rigging
02.2017 - 01.2024
SOLUTIONS SPECIALIST/EXPERIENCE SPECIALIST
Verizon Wireless
08.2015 - 05.2017
BACHELOR OF ARTS - COMMUNICATION STUDIES
University of Arkansas
BACHELOR OF ARTS - AMERICAN STUDIES
University of Arkansas
ASSOCIATE OF ARTS - HISTORY
University of Arkansas
ASSOCIATE OF ARTS - DRAMA
University of Arkansas
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