Samuel Wairiuko

Responsibilities:

• Orchestrated an exceptional shopping experience for omni-channel customers by executing operational activities aimed at enhancing sales, profitability, and customer satisfaction.
• Collaborated closely with the store team to cultivate a seamless and hassle-free shopping environment, resulting in improved customer retention and loyalty.
• Executed various tasks including receiving activities, packing and shipping orders, and fulfilling picking duties to meet customer demands promptly and accurately.
• Applied comprehensive packing policies and techniques to ensure the safe and intact delivery of merchandise to customers, guaranteeing their satisfaction with every purchase.
• Processed shippable returns and managed abandoned in-store pickup orders efficiently to maintain inventory accuracy and customer service standards.
• Facilitated customer pickups, retrieving orders from back-of-house storage and delivering them curbside, ensuring a smooth and convenient experience for customers.
• Monitored alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders, optimizing efficiency and customer satisfaction.
• Proactively addressed inventory discrepancies by identifying and picking Not Found merchandise, thereby improving fill rates and minimizing stockouts.
• Expedited aged orders to enhance Speed-to-Ship metrics, meeting and exceeding customer expectations for timely delivery.
• Prioritized customer needs and provided exceptional service at all touchpoints, ensuring a positive and memorable shopping experience.
• Demonstrated proficiency in utilizing in-store tools and technology, including handheld devices, MyShip, and POS systems, to streamline operations and maximize productivity.
• Upheld all procedural, policy, and standard compliance requirements, contributing to a safe, organized, and efficient work environment.
• Exhibited strong work ethic and commitment to excellence through consistent attendance and punctuality, contributing to team success and operational effectiveness.

• Handled cash with high accuracy and took care to check bills for fraud.
• Worked with floor team and managers to meet wide range of customer needs.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Restocked and organized merchandise in front lanes.
• Tallied cash drawer at beginning and end of each work shift.

• Gathered, organized and input information into digital database.
• Developed and implemented customer service policies to enhance satisfaction.
• Conducted routine inspections to check quality and compliance with established specifications.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Achieved results by working with staff to meet established targets.
• Frequently inspected production area to verify proper equipment operation.
• Generated reports detailing findings and recommendations.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Solicited customer feedback to identify and improve on areas of weakness.
• Maintained database systems to track and analyze operational data.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Trained new employees on customer service, and organizing strategies.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Maintained current knowledge of evolving changes in marketplace
• Built relationships with customers and community to promote long term business growth
• Achieved or exceeded company-defined sales quotas
• Generated new leads through networking and attending industry events
• Consulted with businesses to supply accurate product and service information
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
• Contributed to event marketing, sales and brand promotion
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.