Sam Leonard
Rogers,United States of America
Summary
Results-driven sales leader with over 20 years of experience in managing and motivating teams of 8 to 90 associates across various industries. Expertise in driving sales performance, fostering employee development, and enhancing customer satisfaction. Achieved a personal sales milestone of over $1 million in the vehicle mechanical repair industry in 2022 and ranked 13th out of 125 employees in 24 stores at TGK Automotive. Committed to positively impacting the lives of both employees and customers through effective leadership and goal achievement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Drains Service and Sales
Deans Home Services
BROOKLYN CENTER
02.2024 - Current
- Performed comprehensive assessments of residential and commercial drainage systems to diagnose issues and propose suitable solutions
- Executed strategic sales strategies to market drain cleaning services and successfully upsell supplementary maintenance packages to clientele
- Worked collaboratively with team members to carry out prompt and efficient drain repairs, utilizing state- of-the-art equipment and methods to achieve optimal outcomes
- Developed and maintained strong relationships with customers through exceptional communication and problem-solving abilities, resulting in elevated customer satisfaction and recurring business
- Followed all DOT state and federal regulations while operating a company vehicle
Store Manager
TGK Automotive Specialists
09.2020 - 05.2023
- Enforced store policies, procedures, and controls to effectively manage staff and operations
- Surpassed sales and profit goals through strategic initiatives that enhanced customer loyalty
- Led profit growth by implementing sales training and addressing profit loss areas
- Managed fleet program in collaboration with fleet management company and customers
- Cultivated strong relationships with Holman, Enterprise, and Element fleet companies to negotiate contracts and pricing
- Negotiated contracts and pricing with commercial accounts for menu items and labor costs
- Established maintenance schedules with commercial accounts to ensure vehicles were properly maintained
- Developed partnerships with OEM Dealers and national parts companies for competitive pricing and timely delivery
- Collaborated with local and state officials to ensure compliance with waste, hazmat, fire, and environmental health regulations
- Maintained thorough record retention for audits, OSHA, DOT, and government inspections to ensure compliance with regulations
Store Manager
Tires Plus Total Car Care
, UNITED STATES
04.2016 - 09.2020
- Resolved customer issues effectively to ensure high levels of customer satisfaction
- Supervised and managed day-to-day store operations to maintain operational efficiency
- Maintained exceptional standards of customer service throughout all service delivery stages
- Managed recruitment, task allocation, training, motivation, and termination to maximize workforce productivity
- Collaborated with commercial accounts and fleet companies to streamline repairs and expedite job completion
- Ensured compliance with DOT regulations and guidelines for all vehicle repairs in coordination with corporate staff
- Worked with local and state officials to maintain
Assistant Manager
Lowe's Companies, Inc.
, UNITED STATES
05.2002 - 04.2016
- Spearheaded inventory management and optimized stock levels through diligent merchandise replenishment
- Directed the creation and maintenance of visually appealing merchandise displays, incorporating innovative brand layouts to enhance customer experience
- Achieved top district performance for commercial accounts added in 2012 and 2014
- Oversaw 4 traveling reset teams across Minnesota and North Dakota, completing in-house display resets and collaborating with corporate merchandising team on test programs in select stores
- Maintained a high standard of customer service to ensure maximum satisfaction
- Progressed from various positions to Assistant Store Manager from 2002 to 2008
- Managed all store departments and assumed a district manager role, overseeing in-house reset teams for 14 stores
- Implemented and enforced safety and DOT standards for Delivery and Receiving Department
- Ensured proper record retention for audits, OSHA, DOT, MVR, and State and Local inspections, maintaining compliance with government regulations
- Compliance and operational standards for waste management, hazmat handling, fire safety, and environmental health
- Led the district in adding the highest number of fleet accounts in 2020
Education
Some College (No Degree) - Business Administration and Management, General
Washburn University of Topeka
Topeka, KSSkills
- Retail Operations Supervision
- POS Systems
- Employee Training
- Project Management
- Team Development
- Shift Scheduling
- Operational budgeting
- Retail Inventory Management
- Supply Ordering
- Store Merchandising
- Personnel development
- Payroll Management
- Loss Prevention
- Talent Recruitment
- Operations Management
- Competitor Monitoring
- Training and mentoring
- Inventory Management
- Vendor Management
- Relationship building and management
- Hourly shift management
- Report Generation
- Customer Service Management
Certification
- CPPM October 2024
- Mobile Air Climate Systems Association
- MACS-847825
- Training for CFC-12, HFC-134A, and HFO - 1234Yf refrigerant recycling and service procedures.
- Ordained Minister
- CPR / AED / First Aid
- National CPR Foundation ID # 259B1E
Timeline
Drains Service and Sales
Deans Home Services
02.2024 - Current
Store Manager
TGK Automotive Specialists
09.2020 - 05.2023
Store Manager
Tires Plus Total Car Care
04.2016 - 09.2020
Assistant Manager
Lowe's Companies, Inc.
05.2002 - 04.2016
- CPPM October 2024
- Mobile Air Climate Systems Association
- MACS-847825
- Training for CFC-12, HFC-134A, and HFO - 1234Yf refrigerant recycling and service procedures.
- Ordained Minister
- CPR / AED / First Aid
- National CPR Foundation ID # 259B1E
Some College (No Degree) - Business Administration and Management, General
Washburn University of Topeka
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