Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sam Logan

Villa Rica,GA

Summary

My goal is to continue my growth with Truist where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Knowledgeable professional with 24+ years in fraud-related positions. Strong verbal and written communication skills with a systematic and diligent approach.

Overview

23
23
years of professional experience

Work History

Team Lead - Fraud Investigation

TRUIST
Atlanta, GA
03.2016 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Assigned work streams to the team while monitoring completion through out the day.
  • Assisted in work streams were necessary to complete the work timely.
  • Established open and professional relationships with team members/vendors to achieve quick resolutions for various issues.
  • As necessary, took on additional job duties resulting from unexpected situations.

Fraud Investigator

SunTrust
Atlanta, GA
06.2013 - 03.2016
  • Investigate & decision multiple work streams regarding situations of potential Account Take Over.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Investigative decisions were supported through critical thinking.
  • Resolve cases/alerts efficiently and effectively with awareness of all timelines associated with work stream.
  • Effective communication with internal and external Clients/Vendors.


Fraud Investigation/Risk Compliance Manager

TSYS
Columbus, GA
08.2005 - 03.2013
  • Responsible for the management of the Fraud Investigations Department within the Risk Management
  • Division
  • Work to solidify new business and ensure successful implementation of fraud programs.
  • Estimate work force needs and assign work to meet completion dates fixed or approved by higher supervision
  • Prepare and give briefings or training to the clients as it relates to fraud.
  • Prepare the budget for the department and work within the confines of that budget.
  • Interview candidates for employment/termination, conduct team members reviews, and recommend pay raises
  • Ensure that investigators, case openers and support staff are meeting and/or exceeding service level agreements
  • Directly manage investigators and associate personnel of up to 50 employees.
  • Develop and maintain performance tracking program.
  • Develop and maintain strong working relationships with local and federal law enforcement agencies.
  • Develop and maintain strong working relationships with existing clients
  • Also conduct briefings, training and education of the fraud process of prospective clients
  • Stay abreast of changes within the industry.
  • Handle accounts and projects of moderate size and complexity as well as provide technical support.

Fraud Investigator

TSYS
Columbus, GA
09.2001 - 08.2005
  • Investigated cases of confirmed fraud involving claims resulting from lost or stolen bank cards, merchant fraud, customer fraud, counterfeit and/or fraudulent applications
  • Collected, evaluated and documented all evidence obtained during an investigation that required legal action
  • Established oral and written communication with merchant, customer, client, law enforcement agencies and VISA/MasterCard/American Express/Discover Card associations
  • Compiled detailed reports on fraud cases to discuss case with police
  • Was required to testify at court trails of offenders if needed
  • Assisted in the recovery process through merchant charge backs from other financial institutions.
  • Handled multiple investigations that were basic and routine as well as complex
  • Acceptable level of productivity was measured by the number of fraud cases and the amount recovered
  • Stayed abreast of charge back processes and applicable laws regarding credit card fraud.

Fraud Analyst

TSYS
Columbus, GA
10.1998 - 09.2001
  • Analyzed fraud detection queues to detect fraudulent activity.
  • Developed and applied basic skills in procedures, processes and techniques appropriate for this job
  • Educational Background
  • Experience
  • Affiliations
  • References assignment
  • Contacted card holders to question suspicious credit card account transactions and determined if fraud was committed
  • Initiated the investigation by blocking card holder accounts, ordering sales drafts in question, transferring funds and producing affidavits
  • Gathered information and turned over the case to Fraud Investigations.

Education

Associate of Applied Science - Criminal Justice

Chattahoochee Valley Community College
Phenix City, AL

High School Diploma -

Columbus High School
Columbus, GA
05.1995

Skills

  • Risk Reviews
  • Document Review
  • Regulatory Documentation
  • Operational Efficiency
  • Cause and Effect Analysis
  • Regulatory Examinations
  • Corrective Action Planning
  • Quality Control
  • Constructive Feedback
  • Facility Management
  • Investigative Skills
  • Systems Development

Accomplishments

  • PC skills to include MS Office and Excel
  • Knowledge of bankcard industry
  • Customer service skills
  • Ability to think analytically
  • Research/Investigation skills
  • International Association of Financial Crime Investigators (IAFCI) 2004-Current
  • Woodland Hills Golf Course Columbus, GA

Timeline

Team Lead - Fraud Investigation

TRUIST
03.2016 - Current

Fraud Investigator

SunTrust
06.2013 - 03.2016

Fraud Investigation/Risk Compliance Manager

TSYS
08.2005 - 03.2013

Fraud Investigator

TSYS
09.2001 - 08.2005

Fraud Analyst

TSYS
10.1998 - 09.2001

Associate of Applied Science - Criminal Justice

Chattahoochee Valley Community College

High School Diploma -

Columbus High School

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Sam Logan