Hi, I’m
Sam Luyen
Murrieta,CA
Summary
A Collaborative Service Representative with more than 5+ years in the service industry. Goal is to not only enhance a customer's experience to be memorable and pleasant, but also to bring a positive attitude to the team. Works well both in group and individual settings, and won't hesitate to ask for help or assist others in need. Results-orientated and will always give 100% effort and personality Important to maintain and develop healthy relationships with others as well, and looking to make deeper connections for a better work environment!
Overview
8
years of professional experience
Work History
R&B Tea
Barista
12.2022 - Current
Job overview
- Recommended products based on solid understanding of individual customer needs and preferences.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintain organized and clean workspace.
- Manage large quantities of orders while also providing excellent customer service to customers.
Boardwalk Bowl
Food Service Worker
10.2019 - 03.2022
Job overview
- Maintained order and cleanliness of work areas to conform with health codes.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Greeted customers at counter to fulfill requests and answer questions.
- Assisted diners when dealing with complaints
Staffmark
Staff Associate
08.2019 - 09.2019
Job overview
- Worked both collaboratively and individually at work station
- Cleaned and maintained multiple cleaning machines and incoming parts
- Consistent in exceeding daily quote of vehicle parts needed to be cleaned
Santa Cruz Beach Boardwalk
Food Service Worker
03.2019 - 06.2019
Job overview
- Serve food quickly and efficiently to guest in any work environment.
- Communicate with kitchen and staff about orders, where they are going, and how to cook them
- Clean up guest area regularly after messes are made
- Assist and help customers and other coworkers with whatever they need
SOSC - Special Olympics Southern CA
(Volunteer) Special Olympics Coach
01.2015 - 05.2018
Job overview
- Swim instructor/coaching experience in teaching and perfecting swim strokes for both learners and competitive swimmers.
- Maintain good social relationship with swimmers and getting to know them and what their strengths and weaknesses are
- Taking individual leadership and responsibility of team of 15+ swimmers.
- Discuss both with swimmers and parents about ways to improve, as well as their performances during practices and meets
- Establish supportive and positive environment for everyone
Education
University of California: Santa CruzSanta Cruz, CA
Bachelor of Arts from Arts And Playable Media
06.2022
University of California: Santa CruzSanta Cruz, CA
Bachelor of Science from Cognitive Science
06.2022
Skills
- Schedule management
- Team contribution
- Good listener
- Efficient worker and time manager
- Food prep and handling
- Open and willingness to try new things
- Fast Learner
- POS System Operations
- Customer Service Management
Timeline
Barista
R&B Tea
12.2022 - Current
Food Service Worker
Boardwalk Bowl
10.2019 - 03.2022
Staff Associate
Staffmark
08.2019 - 09.2019
Food Service Worker
Santa Cruz Beach Boardwalk
03.2019 - 06.2019
(Volunteer) Special Olympics Coach
SOSC - Special Olympics Southern CA
01.2015 - 05.2018
University of California: Santa Cruz
Bachelor of Arts from Arts And Playable Media
University of California: Santa Cruz
Bachelor of Science from Cognitive Science
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