Sam Mangum
Elgin,TX
Summary
Dynamic professional with a proven track record in operations management and relationship building. As Regional Sales and Marketing Manager at NCH Corporation, I led a high-performing team to exceed sales targets, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in business planning and personnel management, I drive results and foster growth.
Overview
48
48
years of professional experience
Work History
Owner/Operator
Self Employed
05.1999 - 08.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Regional Sales and Marketing Manager
NCH Corporation
05.1981 - 02.1997
- Led a team of sales professionals to consistently achieve and exceed sales targets, driving company revenue growth.
- Maintained detailed records of all sales activities, providing valuable insights for future strategic planning.
- Provided ongoing coaching and training for sales team members, fostering professional development and enhancing overall performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Luby's Cafeterias
12.1976 - 04.1980
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Education
No Degree - Mechanical Engineering
MCC
Waco, TXMachinist - Mechanical Engineering
Dept of Labor - Apprenticeship
Waco, TX05-1976
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Personnel management
Timeline
Owner/Operator
Self Employed
05.1999 - 08.2024
Regional Sales and Marketing Manager
NCH Corporation
05.1981 - 02.1997
Manager
Luby's Cafeterias
12.1976 - 04.1980
No Degree - Mechanical Engineering
MCC
Machinist - Mechanical Engineering
Dept of Labor - Apprenticeship
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