Oracle CRM
Sam Marcozzi
West Bloomfield,MI
Summary
Seasoned Account Manager with a 15+ year history in promotional marketing sales and account development. Understanding the power of connection with merchandise and brand affinity & advocacy. Proud about creating experiences & tangible merchandise that touch the human spirit. Adept at leveraging people skills and business acumen to develop customized solutions and approaches with excellent client oversight & relationship-building expertise. Equipped to bring passion & experience to an industry-leading inclusive team at Leaderpromos.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
BDA, Inc.
01.2016 - 10.2022
- Brand ambassador & liaison for key stakeholders and high-level clients; addressing inquiries and concerns promptly & professionally.
- Avail internal team on clients' marketing objectives, target audience, budgets and deadline constraints to offer tailored promotional merchandise solutions across US & Canada.
- Develop proactive strategy, presentation and pitches for client opportunities.
- Understand internal & external business units and services to evaluate and identify opportunities to upsell or cross-sell additional products, programs or services to existing clients.
- Strategic partnership with program team on account marketing initiatives, product launches and opportunities.
- Ensure collaboration with client service coordinators, production associates, and other cross functional teams (design, logistics, purchasing, etc.) to deliver on spec & on time.
- Stay informed about competitive landscape and industry trends to leverage offerings and maintain competitive edge.
- Manage CRM database, execute strategic account plans and participate in account quarterly business reviews.
- Meet and exceed assigned sales targets while working within assigned budgets and forecasts.
- Mentored Jr. AM sales professionals for internal team & account growth.
- Exude high levels of professionalism when interacting with clients, internal partners and external vendors & agencies.
Account Manager
BDA, Inc.
05.2010 - 12.2015
- Met existing customers to review current services and expand sales opportunities.
- Monitor & delivered client satisfaction; addressing any issues to ensure high level of customer retention.
- Advise on merchandise solutions that align with their marketing goals and brand image.
- Facilitate order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams.
- Post-order follow ups to gather feedback and assess success of promotional project/program.
Education
Business Administration - Marketing
Madonna University
Livonia, MISkills
- Creative solution selling
- Account hunter & relationship manager
- Deadline driven multi-tasker
- Prioritization & time management
- Global remote team synergy
- National accounts management
- Goals & Performance
- Verbal & written communication
- Accountable, adaptable & customer focused
Software
Salesforce
Microsoft Office
Timeline
Senior Account Manager
BDA, Inc.
01.2016 - 10.2022
Account Manager
BDA, Inc.
05.2010 - 12.2015
Business Administration - Marketing
Madonna University