Sam Marsman
Grand Rapids
Summary
Professional with a lifelong passion for coffee. Several years of experience in customer service roles as well as 10 years of experience in technical roles in which communication and collaboration with customers and other teams is essential. Looking to work closely with people and serve my community after years of remote technical work.
Overview
14
14
years of professional experience
Work History
Software Developer
Multiple Employers
Remote
10.2018 - Current
- Work closely with non-technical teams to understand business needs, and communicate technical processes in an easy-to-understand way.
- Adapt to changes quickly—from new technologies being adopted to changes in data needs.
- Led team meetings to foster a healthier, and more satisfactory work environment.
- Manage my time in order to handle the fast-paced environment and the challenges that arise.
- Adapt to tight deadlines and shifting priorities in a high-energy environment.
Project Manager
MHK Architecture & Planning
Naples
05.2015 - 05.2018
- Evaluate the scope of projects to set deadlines, and create a plan with external consultants.
- Coordinate cross-functional collaboration to develop high-quality blueprints for city approval.
- Communicate with the client regularly to update them on the design, and receive input.
Hostess
HB’s on the Gulf, Kensington Country Club
Naples
02.2014 - 05.2015
- Greet customers and escort them to their tables.
- Take calls and in-person reservations, and assign them to appropriate time slots and tables in a way that gives each server similar and reasonable workloads.
- Maintain a clean and organized front of house.
- Help clear and reset tables, or move tables around when needed.
Customer Service Representative
Kilwin’s
Naples
09.2010 - 04.2011
- Help open and close the store, cleaning, restocking merchandise, and prepping certain food items.
- Greet customers, take their orders, and prepare them.
- Work the register, and upsell products in the display case.
- Ensure that food safety and sanitation protocols are followed correctly.
Education
B.S. - Computer Science
Georgia State University
Atlanta, GA05.2022
A.S. - Aerospace Engineering
University of Florida
Gainesville, FL01.2014
Skills
- Friendly communication
- Patience
- Eager to learn
- Flexibility and reliability
- Order-taking and cash handling
- Food handling
- Team collaboration
- Problem solving
- Attention to detail
Affiliations
- Watching and performing stand-up comedy
- Cooking new recipes
- Creating digital art
- Playing board games
Timeline
Software Developer
Multiple Employers
10.2018 - Current
Project Manager
MHK Architecture & Planning
05.2015 - 05.2018
Hostess
HB’s on the Gulf, Kensington Country Club
02.2014 - 05.2015
Customer Service Representative
Kilwin’s
09.2010 - 04.2011
B.S. - Computer Science
Georgia State University
A.S. - Aerospace Engineering
University of Florida
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