Sam Maye
Minneapolis,MN
Summary
IT Infrastructure & Project Management professional with 10+ years of experience, including 7+ years leading complex, cross-functional projects in enterprise environments. Proven ability to manage end-to-end IT initiatives including system implementations, integrations, decommissioning, change management, and vendor coordination. Strong background in retail banking, security systems, network infrastructure, and process improvement, with hands-on experience using ServiceNow, Smartsheet, JIRA, and enterprise procurement platforms.
Overview
12
12
years of professional experience
Work History
Project Manager
US Bank
St. Paul, MN
06.2025 - Current
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies.
- Led execution of U.S. retail branch closures and new branch build-outs, managing schedules, dependencies, and deliverables
- Owned TOS/IT equipment decommissioning, removal, and documentation to meet compliance and audit standards
- Coordinated IT equipment ordering and onsite technician deployment using Pagayis
- Managed change management and RFC workflows in ServiceNow, ensuring proper approvals and execution
- Built project plans, dashboards, and executive reporting in Smartsheet
- Tracked tasks, issues, and risks using JIRA
- Served as primary liaison between IT, vendors, field teams, and business stakeholders
- Forecasted project costs and supported billing and invoice validation
- Delivered leadership status reporting and implemented process improvements to increase efficiency
Technical Project Manager
Bailiwick
08.2022 - 06.2025
- Led security system installations and network deployments for financial institutions and major retail clients
- Coordinated camera validation efforts to ensure compliance and operational readiness
- Managed data migrations, reporting deliverables, and documentation
- Utilized Smartsheet and JIRA to manage timelines, tasks, and stakeholder communication
- Collaborated with vendors, technicians, and internal teams to align technical execution with business requirements
- Implemented agile methodologies to improve delivery speed and team efficiency
Technical Project Coordinator
TDX Tech
12.2020 - 08.2022
- Coordinated installation of network and low-voltage systems in retail and medical environments
- Provided advanced technical support for CCTV systems and medical technology
- Assigned technicians, tracked progress, and resolved blockers
- Developed documentation, manuals, and knowledge bases
- Supported SQL Server integrations and database operations
Deployment Operations Analyst / Project Coordinator
Best Buy
02.2017 - 12.2020
- Supported enterprise deployments of rack servers, network hardware, and SD-WAN solutions
- Configured DNS and DHCP servers and supported network operations
- Utilized ServiceNow and internal tools for deployment tracking and issue resolution
- Created SQL queries and stored procedures to support reporting and operations
Technical Support Specialist
Medtronic
02.2014 - 02.2017
- Provided technical support for enterprise systems and medical device monitoring platforms
- Supported system maintenance, upgrades, patching, and hardware replacements
- Utilized SQL for data analysis and system troubleshooting
- Mentored team members and supported quality assurance initiatives
Education
Associate of Applied Science -
Normandale Community College
Minneapolis, MNBachelor of Science (BAS) - Information Technology
University of Minnesota
Minneapolis, MNSkills
- Project & Program Management
- IT Infrastructure & Systems Integration
- Change Management (RFC / ITIL)
- Vendor & Stakeholder Management
- Network & Low-Voltage Systems
- Risk, Dependency & Timeline Management
- Process Improvement & Automation
- Financial Forecasting & Invoicing Support
- Agile & Waterfall Methodologies
- ServiceNow
- Smartsheet
- JIRA
- Pagayis
- Salesforce
- SQL Server
- MS Excel
- Network Management Tools
Timeline
Project Manager
US Bank
06.2025 - Current
Technical Project Manager
Bailiwick
08.2022 - 06.2025
Technical Project Coordinator
TDX Tech
12.2020 - 08.2022
Deployment Operations Analyst / Project Coordinator
Best Buy
02.2017 - 12.2020
Technical Support Specialist
Medtronic
02.2014 - 02.2017
Bachelor of Science (BAS) - Information Technology
University of Minnesota
Associate of Applied Science -
Normandale Community College
Tools And Applications
- ServiceNow - Change Management, RFCs, incident and workflow tracking
- Smartsheet - Project planning, schedules, dashboards, executive reporting
- JIRA - Task tracking, issue management, cross-team coordination
- Pagayis - IT equipment ordering, logistics, and onsite technician coordination
- Salesforce (documentation & reporting)
- SQL Server, MS Excel, Network Management Tools