Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Sam Mejia
Amarillo,TX
Summary
Overview
3
years of professional experience
Work History
Onin Staffing
Staffing Assistant
02.2024 - 05.2024
Job overview
- Successfully aided in the recruitment and selection process by enhancing efficiency, reviewing resumes and scheduling over 10 interviews daily
- Facilitated new hire orientations, including administering drug screens, and setting up new-hires on onboarding paperwork accurately within required timeframes in compliance with federal regulations.
- Built strong relationships with hiring managers to better understand their staffing needs and deliver tailored solutions.
- Completed I-9’s, payroll taxes, and direct deposit information, ensuring all paperwork was completed for incoming teammates accurately and within required federal deadlines
- Ensured background checks were completed along with required authorization documents on all employees within our system
- Managed temporary employee payroll and benefits administration, ensuring accuracy and timely processing.
CSL Plasma
Reception Technician
07.2023 - 02.2024
Job overview
- Responsible for welcoming and screening over 30 donors daily to the plasma collection facility and completing a number of registration procedures in order to confirm suitability for the plasma apheresis operation.
- In compliance with Standard Operating Procedures, performed standard screening operations including assisting donors with basic medical questions regarding donation processes, referring donors to medical staff if necessary, and performing health screening procedures such as blood pressure, pulse, weight, and temperature
- Ensured accurate recording of donor data in the electronic donor information management system as outlined in company SOPs
- Upheld all policies and regulations set forth by Occupational Safety and Health Administration (OSHA) to ensure safety for all employees and donors
- Prioritized donor satisfaction and retention by providing exemplary customer service assistance.
Avodah - Medicare Rights Center
Client Services Associate
08.2022 - 02.2023
Job overview
- Within Avodah's Jewish Service Corp, worked at the Medicare Rights Center in Manhattan to gain first-hand experience in non-profit industry occupations while also learning and applying essential tools and skills to succeed as a leader in both work and home life.
- Researched and delivered accurate answers in regards to Medicare questions quickly and efficiently while operating a live helpline. Managing and documenting over 5 live cases of varying complexity daily.
- Input client demographic and case information into Salesforce while directing calls to appropriate resources as needed
- Managed personal caseload by calling and completing applications for the Medicare Savings Program for low-income individuals and those with disabilities to provide more access for essential medical help.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
City of Amarillo
Administrative Assistant
08.2021 - 05.2022
Job overview
- Responsible for greeting and assisting patrons in finding books, and providing additional community resources. Tailoring recommendations and assistance based on patron-specific needs.
- Checked out outgoing library material quickly and efficiently by operating the library management system (LMS). Placed items on hold, as well as processing payments for late returns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Balanced POS system weekly to contain a maximum dollar amount and writing invoices to submit to payroll
- Created displays and decorations for library programs, and aided in programmed events as needed.
- Monitored the computer lab and offered assistance to patrons with basic computer services and resume help.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Hyatt Place
Front Desk Host
03.2021 - 08.2021
Job overview
- Responsible for checking a high quantity of guests in and out utilizing the hotel's Property Management System (PMS).
- Successfully managed booking rooms and canceling current reservations while ensuring guest satisfaction based on specific situations with little to know supervision needed.
- Provided exceptional customer service by going above and beyond to accommodate guest requests or special needs.
- Conducted regular inventory checks of front desk supplies to maintain appropriate stock levels without over-ordering or waste.
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
Education
West Texas A&M UniversityCanyon, TX
B.S. Biology
05.2021
University Overview
Studied wildlife management techniques, zoology, ornithology, entomology, and the identification of various wildlife species throughout the high plains. Worked as a zoology lab assistant for a year leading content including the identification and anatomy of various fauna and parasitic organisms.
Skills
- Computer Literacy: Adobe, Microsoft, and Google software systems
- Customer Service and Administrative Assistance experience
- Problem Solving and Critical Thinking
- Phone Etiquette
- Attention to Detail
- Scheduling
- Spanish: Proficient in reading, writing and translating Intermediate speaker
- Employee and Client Relations
- Employee Orientations and Onboarding
- Calendar Management
- Documentation Management
- HR Policies Understanding
- Payroll processing assistance
- Team Player
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Updated and maintained company database to reflect current and accurate client records for more than 75 accounts.
- Developed and implemented new orientation procedures which resulted in increased company efficiency and productivity.
Personal Information
Personal Information
Title: Administrative and Office SupportLanguages
Spanish
Professional Working
Timeline
Staffing Assistant
Onin Staffing
02.2024 - 05.2024
Reception Technician
CSL Plasma
07.2023 - 02.2024
Client Services Associate
Avodah - Medicare Rights Center
08.2022 - 02.2023
Administrative Assistant
City of Amarillo
08.2021 - 05.2022
Front Desk Host
Hyatt Place
03.2021 - 08.2021
West Texas A&M University
B.S. Biology
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