Sam Melson
Moonachie,NJ
Summary
Dynamic, results-oriented professional with extensive experience managing front-of-store operations in fast-paced environments. Known for a friendly demeanor and strong communication skills, complemented by exceptional organizational abilities. A diverse background in retail, food services, reception, sales, and instruction showcases adaptability and a commitment to excellence. Recognized for a proactive approach to multitasking and a positive attitude, consistently contributing to team success while demonstrating a strong willingness to learn and grow.
Overview
11
11
years of professional experience
Work History
Receptionist
The Willow Hotel
08.2024 - 08.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest information and contracts using property management systems..
- Worked closely with the Glasgow City Council, more specifically the social work and homelessness teams.
- Provided a safe environment to vulnerable guests.
- Scheduled appointments and managed calendars for management team, ensuring effective time utilization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct members of staff.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients as te hotels first point of contact.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Clerk
Nisa Local
01.2023 - 2024
- Trained new staff in company procedures, operational best practices and computer software. Accepted and processed cash, card and mobile payments to complete customer transactions. Assessed customer needs through clear communication, anticipating and responding appropriately to queries. Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Receptionist
Sandyford Lodge
01.2023 - 01.2024
- Directed clerical tasks, including copying, faxing and file management. Maintained clean and orderly reception area to impress and welcome visitors. Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Stocker
Primark
01.2023 - 01.2023
- Cleaned and tidied storage areas to maintain health and safety standards. Checked shelves to keep fully stocked at all times. Properly disposed of debris and box packaging. Monitored work space to keep neat, orderly and safe. Organized stock areas and displays, facilitating product visibility with carefully labeled shelves providing access to goods. Quickly and efficiently put out stock while store was closed.
Retail Sales Associate
Ann Summers
01.2022 - 01.2023
- Resolved customer queries using active listening and problem-solving skills. Displayed outstanding personal presentation and customer service in customer-facing role. Used downtime to clean store floor, rearrange product displays and restock shelves. Used open-ended questioning to understand customer needs and recommend appropriate products. Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement. Worked flexibly across multiple customer access points. Worked checkout and floor sales during peak seasonal trade periods. Advised customers on current company products and services available, tailoring advice to suit customers' needs. Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales. Researched and understood current products and services, available features and pricing for use in advising clients. Monitored industry patterns and trends in merchandising and learnt new sales techniques and best practices for acquiring and retaining clients. Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases.
Clerk
The Philly Pretzel Factory
01.2019 - 01.2020
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons. Replenished condiments, beverages and general supplies while maintaining cleanliness of service areas. Counted and monitored food stock and supply levels to reorder when quantities ran low. Packaged to-go orders and trays for customers. Maintained clean and organized appearance for shop areas to attract and retain customers.
Assistant Instructor/Front Desk Help
The Source Dance Lab
01.2015 - 01.2020
- Welcomed patients with warmth and kindness, ensuring smooth booking and checking in processes. Managed requests for information and processed queries by phone, and in person. Choreographed all dance numbers for student recitals and competitions. Implemented class rules to provide healthy, structured learning environment promoting respect and group cooperation. Assisted with effective and efficient coordination and administration of dance programs. Ensured a clean and safe environment for staff and students, setting up the studio and returning space to original state on completion of the class. Utilized different styles of teaching to accommodate students of all capabilities. Implemented and led wellness and stretching sessions, reducing injury rate. Organized fundraising dance events, including camps, and special events. Coordinated schedules and timelines for events. Selected and ordered décor and event materials.
Education
Diploma of Higher Education -
Nutley High School
Nutley06.2021
Skills
- Phone skills
- Bar Trained/Alcohol Licensing Laws and Compliance
- Staff Mentoring
- Product Recommendations
- Cleaning Standards
- Service Upselling
- Fundraising
- Attendance
- Till Accuracy/Credit and Cash Transactions
- Professional Appearance
- Food preparing
- Customer service oriented
- Outgoing and enthusiastic
- Stock taking
- Organization skills
- Data entry
HOBBIES AND INTERESTS
Learning languages, Travelling, Reading, Playing team sports, Exercising, Creative activities including- drawing, puzzles, dancing and painting
Timeline
Receptionist
The Willow Hotel
08.2024 - 08.2025
Clerk
Nisa Local
01.2023 - 2024
Receptionist
Sandyford Lodge
01.2023 - 01.2024
Stocker
Primark
01.2023 - 01.2023
Retail Sales Associate
Ann Summers
01.2022 - 01.2023
Clerk
The Philly Pretzel Factory
01.2019 - 01.2020
Assistant Instructor/Front Desk Help
The Source Dance Lab
01.2015 - 01.2020
Diploma of Higher Education -
Nutley High School