Sam Michael
Surprise,AZ
Overview
14
14
years of professional experience
Work History
Customer Service
Home Depot
02.2022 - 01.2023
- Listen to customers' concerns, issues and questions
- Resolve customers' concerns and answer customers' questions to your best ability
- Maintain a positive attitude and calmly respond to customers' complaints
- Open new customer accounts.
- Provided exceptional customer service, resulting in increased referrals from satisfied clients.
Cook1
JW Marriott’s desert ridge
01.2022 - 01.2023
- Operating the kitchen equipment safely and responsibly
- Testing the food and making sure it’s at the proper preparation and the right food temperature before serving
- Cooking and prepping top-quality menu items and fallowing the Company Prediction sheet to insure the proper preparation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
Cook
Banner Healthcare
03.2016 - 06.2018
- Performed routine shift activities according to company policies and procedures such as: cashiering, customer inquiries, ensuring a clean and safe environment, and food quality according to the hospital standards and specifications
- Stocking and arranging products way that appeals to customers and patients
- Operating the kitchen equipment safely and responsibly
- Testing the food and making sure it’s at the proper preparation and the right food temperature before serving.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Advising Assistant
Glendale Community College
02.2014 - 05.2016
- Advise students of course selection requirements according to degree program or certificate
- Provided customers service to college stakeholders on inquires college-related.
- Evaluated degree program curricula and recommended updates to better align with student needs and workforce demands.
- Coordinated orientation sessions for incoming freshmen, setting the foundation for a successful transition into college life.
- Implemented data-driven approaches to monitor student success metrics, allowing for targeted improvements in advising methods and strategies.
Assistant Manger
Panda Express
12.2008 - 01.2016
- Performed routine shift activities according to company policies and procedures such as: cashiering, customer inquiries, ensuring a clean and safe environment, and food quality according to restaurant standards and specifications
- Stocking and arranging products way that appeals to customers
- Operating the kitchen equipment safely and responsibly
- Testing the food and making sure it’s at the proper preparation and the right food temperature before serving.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Assistant
Kohl’s
11.2010 - 05.2012
- Greeted customers and provided customer assists on merchandise as requested
- Adhere to company standards for merchandising presentation and customer issues and questions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Fine Art -
Arizona State University-Main Campus
Tempe, AZ05.2020
Associates Degree in General Studies -
Glendale Community College
Glendale, AZ05.2016
Recognitions of Exemplary Academic Performance -
Arizona State University Recognitions
Tempe01.2020
Skills
- Fluent in English and Arabic
- Attention to Detail and Accuracy
- Analytical with High Level of Math Proficiencies
Customer Service Aptitude
Timeline
Customer Service
Home Depot
02.2022 - 01.2023
Cook1
JW Marriott’s desert ridge
01.2022 - 01.2023
Cook
Banner Healthcare
03.2016 - 06.2018
Advising Assistant
Glendale Community College
02.2014 - 05.2016
Sales Assistant
Kohl’s
11.2010 - 05.2012
Assistant Manger
Panda Express
12.2008 - 01.2016
Bachelor of Fine Art -
Arizona State University-Main Campus
Associates Degree in General Studies -
Glendale Community College
Recognitions of Exemplary Academic Performance -
Arizona State University Recognitions
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