Sam Mitchell
Queen Creek,AZ
Summary
Experienced in conducting user research, analyzing user data, team collaboration, and implementing data-driven changes to improve designs and systems. Utilizes strong organizational skills to manage tasks efficiently. Ability to engage in effective communication and time management to support team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Attendant/Respite Care Provider
Accent on Family
12.2016 - Current
- Provided companionship and emotional support to individuals in need, assisting with personal care activities such as bathing, grooming, and dressing.
- Prepared nutritious meals to cater to dietary requirements and preferences and administered medications according to prescribed schedules and dosages.
- Provided compassionate care and support to families in need.
SharePoint Intranet Optimization Intern
Maricopa County Department Of Public Health
Phoenix, AZ
01.2025 - 04.2025
- Assisted in project coordination and documentation management to streamline workflow processes.
- Conducted user research and analysis to support implementation of strategic design improvements to the department's SharePoint intranet.
- Organized and led SharePoint training sessions for teams across departments.
- Developed presentations and reports to communicate findings and recommendations to stakeholders effectively.
- Collaborated with team members to implement process improvements, enhancing operational efficiency.
Foster Parent
Child Crisis Arizona
10.2017 - 02.2021
- Monitored and documented key milestones in child development to track growth and identify potential areas of concern.
- Advocated for children's rights and well-being in various settings to ensure their voices were heard and respected.
- Offered emotional support and guidance to individuals in need through active listening and empathy.
- Collaborated with case workers and other professionals to coordinate services and resources for at-risk children.
Shift Manager
Starbucks
05.2013 - 05.2016
- Managed cash handling duties with precision and accuracy to ensure a balanced register at the end of each shift.
- Expertly brewed a variety of coffee beverages to customer specifications in a fast-paced environment.
- Provided exceptional customer service by actively listening to customer needs and resolving any issues promptly.
- Proficient in food preparation techniques, maintaining a clean and organized kitchen for efficient workflow.
Sales Insurance Producer
State Farm
02.2015 - 04.2016
- Generated leads through various outreach techniques to increase sales opportunities.
- Issued policies accurately and efficiently according to company guidelines.
- Assessed client needs and recommended appropriate insurance products and services.
- Managed client relationships and provided exceptional customer service to achieve high satisfaction levels.
Education
Associate of Arts - AA
Chandler-Gilbert Community College
Bachelor of Science - Graphic Information Technology (User Experience)
Arizona State University
Tempe, AZ12-2026
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Presentations
- User Research
- Usability
- Quantitative & qualitative research methods
- Analyzing user data
- Initiative
- Complex problem-solving
- Analytical mindset
- Strategic planning and analysis
Certification
- Front-End Web Development Training - 60 hours
- Lean Six Sigma Yellow Belt Training - 12 hours
Timeline
SharePoint Intranet Optimization Intern
Maricopa County Department Of Public Health
01.2025 - 04.2025
Foster Parent
Child Crisis Arizona
10.2017 - 02.2021
Attendant/Respite Care Provider
Accent on Family
12.2016 - Current
Sales Insurance Producer
State Farm
02.2015 - 04.2016
Shift Manager
Starbucks
05.2013 - 05.2016
Associate of Arts - AA
Chandler-Gilbert Community College
Bachelor of Science - Graphic Information Technology (User Experience)
Arizona State University