Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Sam Mitchell

Knoxville,TN

Summary

Results-driven professional with a dedicated work ethic and a collaborative mindset, fueled by the desire for personal growth and the opportunity to contribute to the long-term success of a thriving organization. I am committed to expanding my knowledge and skills, and I am eager to take on a pivotal role within a dynamic and growing company.

Overview

7
7
years of professional experience

Work History

Clinical Data Analyst

Covenant Health
Oak Ridge, TN
02.2025 - 05.2025
  • Compiled and organized internal and outsourced data in secure databases.
  • Conducted statistical analyses to identify trends and relationships within data.
  • Summarized and reported findings to stakeholders through clear presentations and visualizations.
  • Maintained trackers for special projects aligned with Joint Commission requirements.
  • Collaborated with researchers and nurses to ensure accurate metric recording.
  • Identified trends and anomalies within data to drive quality process improvements.

Operations Manager

Team Health
Akron, OH
12.2022 - 11.2024
  • Identified billing trends to predict future volumes across various reporting categories.
  • Created strategic objectives to boost efficiency and cut expenses, achieving financial goals.
  • Inspired employees to excel and set personal performance targets.
  • Ensured compliance regulations were consistently met.
  • Evaluated and updated current policies and processes as needed.
  • Managed Clerical, Chartswap, Registration, and Eligibility Departments effectively.
  • Located and addressed departmental issues proactively.
  • Maintained departmental metrics like KPI and Cost Per Patient reports.

Audit Tracking Systems Senior

Team Health
Alcoa, TN
09.2021 - 12.2022
  • Conducted monthly quality assessments to optimize processes for peak efficiency.
  • Developed policies and procedures for ATS Department operations.
  • Analyzed billing trends to forecast future volume across reporting categories.
  • Facilitated requests from directors and vice presidents, delivering monthly findings to auditing board.
  • Established future objectives and outlined necessary steps for achievement; trained representatives.
  • Coordinated with department heads to ensure timely communication flow with auditors.
  • Reviewed responses from over 100,000 insurance carriers for payment updates, identifying discrepancies or patterns for macro-level review.

Patient Service Coordinator

Team Health
Alcoa, TN
07.2019 - 09.2021
  • Managed account administration and claims processing to ensure accuracy and compliance.
  • Executed de-escalation strategies for billing disputes, enhancing customer satisfaction.
  • Resolved and investigated complaints, improving service delivery efficiency.
  • Suspended and reinstated accounts according to Team Health Affiliates’ protocols.
  • Conducted comprehensive account research and requested necessary charts from the system.
  • Reviewed attorney requests, EOBs, payment postings, and contracts with carriers for accuracy.
  • Submitted researched accounts to Medical Director or Medical Coding Manager for approval, implementing adjustments as needed.
  • Coordinated with collection agencies to resolve billing and reimbursement issues effectively.

Insurance Specialist – Team Lead

Covenant Health
Knoxville, TN
01.2018 - 06.2019
  • Verified insurance and precertification requirements for surgical and outpatient procedures.
  • Scheduled outpatient tests and procedures to optimize operational efficiency.
  • Collected payments from patients following insurance processing.
  • Trained new employees on departmental programs and processes for seamless onboarding.
  • Maintained currency with evolving insurance policies and practices.
  • Attended department head meetings to facilitate the implementation of new software and EMR systems.

Education

Bachelor of Science - Psychology

King University
Knoxville, TN
05.2017

Associates of Science - Psychology

Roane State Community College
Oak Ridge, TN
12.2013

Skills

  • Microsoft Office proficiency
  • Claims processing
  • Account management
  • Quality assurance
  • IDX systems expertise
  • EHR/EMR systems knowledge
  • Kronos software skills
  • Cognos analytics
  • Power BI reporting
  • Spotfire visualization
  • Software proficiency
  • Computer literacy
  • Data analysis
  • Data entry
  • Key performance indicators (KPI)
  • Insurance knowledge
  • Communication skills
  • Problem-solving abilities
  • Efficiency focus
  • Goal orientation
  • Adept learner
  • Critical thinking skills
  • Leadership qualities
  • Adaptability traits
  • Time management expertise
  • Attention to detail
  • Self-motivation
  • Collaboration skills

References

  • Heather Potter, Vice President of Operations, Team Health, Work: 865-980-3665, Cell: 865-719-9476
  • Astraea Dawkins Brown, Client Services Manager, Team Health, Work: 865-980-3678, Cell: 865-307-5919
  • Stephanie Grimes, Manager of Allowables, Team Health, Cell: 330-819-5405
  • Mark Stanley, Former Director of Operations, KARM Stores, Cell: 865-407-6454
  • Jess Ogle, Finance Assistant, Bridge Refugees, Cell: 865-304-9615

Affiliations

  • Began school for business analysis through Purdue University as continuing education
  • Interned as a Worship Leader at a local church
  • Finished a year of Discipleship Training through a local church
  • Worked with a caterer to create wedding and special event cakes
  • Fostered a growing garden with my parents
  • Took care of my grandfather with dementia

Timeline

Clinical Data Analyst

Covenant Health
02.2025 - 05.2025

Operations Manager

Team Health
12.2022 - 11.2024

Audit Tracking Systems Senior

Team Health
09.2021 - 12.2022

Patient Service Coordinator

Team Health
07.2019 - 09.2021

Insurance Specialist – Team Lead

Covenant Health
01.2018 - 06.2019

Bachelor of Science - Psychology

King University

Associates of Science - Psychology

Roane State Community College

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