Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Sam Molina

Sam Molina

Esthetician/Sales Professional
Mahomet,IL

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

18
18
years of professional experience

Work History

Esthetician/Content Creator

Skin Chica Sam
Mahomet, USA
01.2018 - Current
  • Relaxed clients with facial and body massages, aromatherapy and soothing environments.
  • Tested products on clients to determine best results and provide product recommendations.
  • Conducted private client consultations.
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Posted useful, creative and timely content on social media, blog and website.
  • Monitored trends and updates in content creation tools and platforms for continuous improvement.
  • Curated content for social media platforms.
  • Managed social media accounts, growing audience engagement.
  • Utilized editing and photography tools to enhance storytelling.

Marketing Specialist/Inside Sales Representative/Customer Service Representative

Universal Companies
05.2022 - 12.2024
  • Completed day-to-day duties accurately and efficiently
  • Consistently educating customers on product knowledge regarding our products, supplies, and equipment via social media videos and content.
  • Utilizing Metricool and AI tools to streamline and simplify workflow and productivity.
  • Developed marketing strategies for existing products, services and new product launches.
  • Evaluated digital presence by product, service or brand to help define digital strategies.
  • Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Produced sales documents, finalized deals and filed records.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Collaborated with marketing team to create promotional materials for products and services.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Esthetician

Londonhouse/Godfrey Hotel
01.2020 - 01.2021
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Set up patient rooms and sterilized equipment.
  • Greeted clients upon arrival to spa and provided information about services offered.
  • Provided excellent customer service and skincare treatments to clients.
  • Applied lotions, creams and tonics directly to client skin and advised on at-home use.
  • Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
  • Designed customized facial and body treatments meeting individual client needs.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.

2nd Shift Shelter Specialist

Dove, Inc.
01.2018 - 01.2019
  • Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
  • Participated in multidisciplinary team meetings to discuss complex cases.
  • Assisted survivors with filing police reports or other legal documents as necessary.
  • Assessed client needs and developed treatment plans accordingly.
  • Evaluated and addressed individual client needs and concerns.
  • Developed and implemented comprehensive service plans for clients affected by domestic violence.
  • Attended trainings related to best practices in working with survivors of domestic violence.
  • Collaborated with law enforcement personnel to ensure appropriate follow-up actions were taken in cases involving domestic violence.

Inside Sales Representative

Champion Healthcare Tech.
01.2017 - 01.2018
  • Delivered superior customer support to improve account retention rate.
  • Listened to customer needs to identify and recommend best products and services.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Conducted outbound calls to existing clients to upsell products or services.

Account Manager Intern

CDW
01.2015 - 01.2016
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
  • Provided technical support to customers when needed.
  • Listened to customer needs to identify and recommend best products and services.
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Greeted and assisted customers to foster positive experiences.

Sales/Customer Associate

Molina's Meat Market/Conchita's
01.2007 - 01.2012
  • Adhered to company initiatives and achieved established goals.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.

Education

Esthetics Licensure Program - Esthetics

Mr John's School of Cosmetology/Esthetics
Decatur, IL
02-2020

Bachelor of Science - Advertising

IL Institute of Art Chicago
Chicago, IL
01.2015

Some College (No Degree) - General Studies

Parkland College
Champaign, IL

Skills

  • CRM proficiency
  • Relationship development
  • Customer relationship management
  • Customer service
  • Social media management
  • Audience targeting
  • Content planning
  • Editing and proofreading
  • Influencer collaboration
  • Affiliate marketing
  • Community building
  • Strong teamwork
  • Product knowledge
  • Negotiation strategies
  • Warranty service
  • Multi-line telephone operations
  • Call center experience
  • Service upselling
  • Credit card payment processing
  • Delivery scheduling
  • High-energy attitude

References

References available upon request.

Timeline

Marketing Specialist/Inside Sales Representative/Customer Service Representative

Universal Companies
05.2022 - 12.2024

Esthetician

Londonhouse/Godfrey Hotel
01.2020 - 01.2021

Esthetician/Content Creator

Skin Chica Sam
01.2018 - Current

2nd Shift Shelter Specialist

Dove, Inc.
01.2018 - 01.2019

Inside Sales Representative

Champion Healthcare Tech.
01.2017 - 01.2018

Account Manager Intern

CDW
01.2015 - 01.2016

Sales/Customer Associate

Molina's Meat Market/Conchita's
01.2007 - 01.2012

Esthetics Licensure Program - Esthetics

Mr John's School of Cosmetology/Esthetics

Bachelor of Science - Advertising

IL Institute of Art Chicago

Some College (No Degree) - General Studies

Parkland College

Similar Profiles

CREATE PROFILE
Sam MolinaEsthetician/Sales Professional