Sam Morrow
Sparks,NV
Summary
Dynamic sales professional with a proven track record at Hose and Fittings/MFCP, excelling in customer service and inventory control. Successfully expanded territory coverage and increased sales revenue by fostering strong client relationships. Recognized for problem-solving abilities and effective teamwork, driving operational efficiencies and enhancing customer satisfaction.
Overview
26
26
years of professional experience
Work History
Sales Associate
Shellys Hardware
11.2023 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Territory Manager - Sales and Service
Hose and Fittings/MFCP
07.2013 - 04.2021
- Managed a diverse portfolio of accounts across multiple industries, demonstrating adaptability in tailoring sales approaches to meet unique client requirements.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
- Improved customer satisfaction by providing exceptional product knowledge and technical support.
- Analyzed sales data to identify patterns and trends that informed adjustments to sales strategies as needed.
- Expanded territory coverage by identifying new business opportunities and implementing effective sales strategies.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
Paint Manager
Ace Hardware
06.2011 - 07.2013
- Optimized inventory management, reducing waste and ensuring availability of essential materials.
- Identified areas of improvement within the painting process through extensive research and analysis which led to more efficient methods being used across the board.
- Streamlined communication between departments, fostering teamwork and increased efficiencies in daily operations.
- Enhanced customer satisfaction by providing timely product delivery and outstanding service.
- Mentored and trained junior staff members, promoting a positive work environment and fostering professional growth.
- Implemented safety protocols, maintaining a safe working environment for all employees.
Store Manager
B & C Builders Supply
04.1999 - 06.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
No Degree - Sales
Yuba College
Marysville, CA06-1986
High School Diploma -
Hug High School
Reno, NV06-1971
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Retail store operations
- Inventory control
- Merchandise display
Timeline
Sales Associate
Shellys Hardware
11.2023 - 06.2025
Territory Manager - Sales and Service
Hose and Fittings/MFCP
07.2013 - 04.2021
Paint Manager
Ace Hardware
06.2011 - 07.2013
Store Manager
B & C Builders Supply
04.1999 - 06.2011
No Degree - Sales
Yuba College
High School Diploma -
Hug High School
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