Summary
Overview
Work History
Education
Skills
Qualifications Summary
Certification
Timeline
Generic
Sam Mullins

Sam Mullins

Global Talent And Learning
Horizon City

Summary

Results-oriented professional with extensive experience in team management, operations streamlining, and relationship building. Excels in training and development. Skilled in problem-solving, combining patience, determination, and persistence to troubleshoot issues. Capable of handling complaints from clients, customers, and team members. Strong work ethic and investigative skills. Provides regular feedback to ensure staff training and development. Able to lead others in high-demand situations. Maintains a consistent culture in business regarding training and development. Well-developed skills in prioritizing, organization, decision making, time management, and effective communication. Proven ability to maintain cost-effective operations. Excellent written and verbal communication skills. Experienced in successful management of diverse groups of people. Adaptable to differing cultural and business environments. Committed to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Exceptional interpersonal skills resulting in strong rapport with people.

Overview

23
23
years of professional experience
1
1
Certificate

Work History

ACADEMY LEAD

WAL-MART
07.2021 - Current
  • Effectively led a team of highly skilled facilitators as they delivered training to leaders across multiple modalities
  • Established and maintained critical relationships with operations teams across multiple markets in order to accomplish training goals
  • Led regional initiatives in compliance across four regions and influenced the improvement of compliance training completion across those 800-some stores
  • Improved store and community relationships through organizing events and participating in outreach programs, leading to acknowledgement from community leaders for my team's impact

STORE LEAD

WAL-MART
10.2020 - 07.2021
  • Oversee teams in all areas of a 100 Mil Walmart Supercenter
  • Responsible for all financial goals, store standards, labor management, etc
  • Increased profitability and standards execution across all fresh food and digital areas
  • Mentored and promoted six hourly associates to leadership roles

CO-MANAGER

WAL-MART
11.2019 - 10.2020
  • Effectively and dynamically led teams across a high volume supercenter
  • Improved standards in Fresh and Food areas by motivating and holding high expectations for leaders
  • Contributed to store's overall success, including 105% Sales and 114% Controllable profit for FY 2021
  • Successfully led through many complex initiatives (Teaming, Fresh 2.0, Pandemic Response Initiatives, etc)

Academy Facilitator

WAL-MART
01.2017 - 11.2019
  • Plan and led leadership classes (face-to-face and virtual) to Wal-Mart managers nationwide
  • Established training standards and train managers on comprehensive management strategies and techniques
  • Successfully capture and maintain attention and interest during training
  • Prepare reports and track statistics relating to programs outcomes
  • Developed the capacity of more than 3,000 employees by promoting and explaining company initiatives
  • Provided direct reports with purposefully crafted coaching and feedback empowering 25% to seek and receive a promotion

Complex Assistant Store Manager

WAL-MART
04.2014 - 01.2017
  • Upheld the operational soundness of a big box retail store while adhering to company guidelines and policies
  • Developed excellent organizational and planning skills through maintaining schedules and payroll
  • Managed employees within the store while also focusing on sustaining the company image by providing excellent customer service
  • Advised associates on how to serve in a leadership capacity; as a result, 100% of mentored associates were promoted within one year
  • Revitalized the culture within the workplace yielding an increase in associate engagement of 30%
  • Streamlined processes and procedures resulting in a decrease of shrink by 30%

General Manager

LQ MANAGEMENT
09.2013 - 04.2014
  • Accountable for managing profitability while simultaneously increasing brand recognition through efficient operations
  • Initiated and led the completion of objectives, keeping improvements ahead of schedule, as well as keeping improvement under budget
  • Created targeted marketing program to generate goodwill within the community
  • Effectively led and motivated team to rejuvenate the reputation of the hotel
  • Created a motivated and positive environment to inspire employees and make the customer feel welcome resulting in an increase in customer satisfaction rating among the brand by 150 spots

Operations Manager

WHITE LODGING SERVICES
01.2011 - 09.2013
  • Oversaw day-to-day operations of the hotel, including pricing, operational procedure development, and restaurant workflow planning
  • Maximized profits through effective cost control, staff scheduling, inventory management, and ordering
  • Ensure all customers have a great hotel experience by identifying their needs, providing excellent customer service, and effectively dealing with suggestions and complaints
  • Increased efficiency and reduced costs within in the hotel restaurant by 20%, while maintaining quality
  • Refined the processes at the hotel, resulting in increased customer satisfaction by 25% and increased associate engagement by 50%

General Manager

Drury Hotels Company LLC
05.2002 - 09.2011
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.

Education

People And Business Leadership Essentials - People Leadership

Bellevue University
Bellevue, NE
08.2024 - 10.2024

Skills

Analytical Problem-Solving

Qualifications Summary

  • Driven and results-oriented professional with extensive experience managing teams, streamlining operations, and building relationships; poised to excel in training and development.
  • Problem Solving Skills: Skilled in evaluating options and generating solutions while combining patience, determination, and persistence to troubleshoot issues. Able to handle complaints from clients, customers, and team members. Strong investigative skills and work ethic.
  • Personnel Management: Provides regular feedback to ensure proper training of staff that develops their capability and guides them to reach their highest potential. Ensures implementation of action plans and tasks. Able to lead others in high-demand situations.
  • Organizational Leadership: Skilled at maintaining a consistent culture in a business regarding training and development. Well-developed skills in prioritizing, organization, decision making, time management, and verbal/written communication skills. Proven ability to maintain cost-effective operations.
  • Key Strengths: Excellent written and verbal communication skills. Experienced in successful management of diverse groups of people. Proven adaptability to differing cultural and business environments. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times. Strong interpersonal skills resulting in exceptional rapport with people.

Certification

CPR and AED Training

Timeline

CPR and AED Training

01-2025

People And Business Leadership Essentials - People Leadership

Bellevue University
08.2024 - 10.2024

ACADEMY LEAD

WAL-MART
07.2021 - Current

STORE LEAD

WAL-MART
10.2020 - 07.2021

CO-MANAGER

WAL-MART
11.2019 - 10.2020

Academy Facilitator

WAL-MART
01.2017 - 11.2019

Complex Assistant Store Manager

WAL-MART
04.2014 - 01.2017

General Manager

LQ MANAGEMENT
09.2013 - 04.2014

Operations Manager

WHITE LODGING SERVICES
01.2011 - 09.2013

General Manager

Drury Hotels Company LLC
05.2002 - 09.2011
Sam MullinsGlobal Talent And Learning