Hi, I’m
Sam Muñoz
Facilities Manager
Seattle,WA
Summary
I am a facilities management professional with a demonstrated history of working in facilities operations for 34 years. My current role is as a Boeing Facilities Multi-Services Manager for Boeing and previously the FM North Vended Services team supporting facilities maintenance services for the Everett and Renton locations. In my career within Boeing, I have led teams for custodial, facilities maintenance trades, regional dispatch, maintenance analysts and vended services teams. My current role with vended services provides extensive work with vendor supported projects, preventative maintenance, and reactive maintenance and budget management for work in support of our business partners. My most role as the FM North vended services team for Renton and Everett with individual contributor analyst teams, set the goal to align process and support of both sites as one team, this allowed for growth as a manager for supporting contract development, process best practices and preparing the teams to stretch and learn diverse paths for supporting as a regional team to leverage the collective experience of the large group of CMA teammates. My pre-Boeing career offered the opportunity to work from the ground up encompassing in facilities management as a maintenance technician, boiler operator, locksmith, HVAC technician, preventative maintenance technician as well as custodial/ EVS and maintenance manager roles for school districts, hospitals, industrial and office settings. Providing process improvements, standards and data driven decisions to develop and drive deliverables to support safety, quality, and integrity in developing a successful team, providing a growth environment for staff, and ensuring the support of our business partners and stakeholders through data driven deliverables and, continuous improvement through Lean process development. During my time with the Everett teams, we have developed partnerships with our maintenance services teams and our project teams to develop and support ongoing development trainings across teams for continuous improvement and development of staff to have seamless support for business continuity. I am interested in actioning my years of experience and continued learning as Facilities Manager to support multiple diverse teams within our GREF organization. My role with Federal Way School District in Washington State provided me with the opportunity to manage 48 locations, sites teams and guest teams while creating process changes and equipment upgrades as a custodial manager for the district. My goal is to use the experiences of my career to continue to support deliverables, improvement of KPIs to meet customer SLA and become a change agent for moving team development and culture towards a service culture. Experienced with coordinating service operations and ensuring high-quality customer experiences. Utilizes effective team management to meet and exceed service goals. Track record of implementing process improvements and resolving service-related challenges efficiently. Service management professional with extensive experience in overseeing operations and enhancing customer relations. Known for fostering team collaboration and achieving consistent results. Reliable and flexible, adapting to dynamic environments while demonstrating excellent communication and leadership skills. Knowledgeable facilities professional with comprehensive background in managing service operations and enhancing customer satisfaction. Successfully led teams to improve service delivery and resolve complex issues effectively. Demonstrated leadership and problem-solving skills to drive team collaboration and achieve operational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Highly motivated team manager with 30 years of facilities maintenance experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
20
years of professional experience
1
Certification
Work History
The Boeing CompanySeattle, Washington
Facilities Multi-services Manager
12.2019 - Current
Job overview
- Managed GREF teams for custodial services, facilities maintenance, equipment services, crane maintenance, regional dispatch as well as analysts teams supporting Maximo and Contract Management work in Boeing and Boeing leased properties.
- Manage vended services teams at the Everett and Renton locations to align process and procedures to support GREF through vendor engagement.
- Mange vendor and employee activities within site services occupations in support of business partners and aligning with facilities planning, analysis, project administration, property administration, facilities provisioning, engineering, construction, and Plant & Equipment maintenance.
- Develop contact SOW with ISC/ HCI teams and maintenance requirements, collaborate on budget approvals and vendor payment review.
- Develop and execute project and process plans, implements policies and procedures, and plans to maintain GREF goals and KPI.
- Through resources for project and processes, provide technical management of suppliers and lead process improvements.
- Develop and support relationships and partnerships with vendors, customers, stakeholders, peers, business partners and direct reports.
- Provide oversight and approval of technical approaches, products, and processes.
- Participate in equipment make/buy decisions; take part in source choice and provide technical oversight of suppliers.
- Manage, develop, and motivate employees in a safety and quality driven environment.
- Provide supportive leadership with a people driven professional development mindset that empowers the team.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
Federal Way Public Schools
Custodial Manager
05.2018 - 12.2019
Job overview
- As custodial manager it was my responsibility to ensure a safe, clean, and efficient school facilities through industry process and procedural methods and practices.
- My work to ensure all sites follow cleanliness and safety requirements.
- Instituting custodial processes and methods supported by professional development and partnership with the IUOE custodial training trust.
- Provide support to staff to ensure they have necessary supplies and tools to complete work assignments.
- Obtains supplies and working equipment for use by custodians.
- Provides or coordinates training of new and existing custodians in areas such as, but not limited to, safe work techniques, timesaving methods, use and documentation of chemicals, customer service, and identification of safety concerns.
- Oversees and personally inspects sites before and after cleaning for safety and sanitation considerations.
- Documents safety concerns and instructs custodial teams to resolve or forwards requests to Facilities for skilled maintenance support.
- Uses proper positive interactions as well as structured discipline procedures for continued professional development and accountability.
- Conducts periodic safety meetings with custodial staff.
- Takes part in preparing and watching custodial budgets.
- Submits budget recommendations, checks expenditures, and prepares estimates for labor and material costs of unanticipated events and special assignments.
- Checks Indoor Air Quality of all district facilities for health and safety.
- Evaluates and makes recommendations on the use of custodial products.
- Schedules and supervises projects such as, but not limited to, floor, heavy cleaning duties and summer cleaning.
- Reviews and evaluates custodial grievances and makes recommendations for the purpose of deciding proper action/response.
- Reviews and interviews prospective substitute custodial candidates screening and interviewing for the purpose of making recommendations for hiring to the Executive Director of Support Services.
- Provides support to the Executive Director of Support Services for the purpose of meeting departmental goals and aims.
- Supports District Administration, Principals, and other district staff with building needs.
- Evaluate and select custodial supplies, order, and support inventories of central store supplies.
- Evaluate and improve processes for efficiency of the department.
- Ensured compliance with local, state, and federal regulations related to waste disposal procedures.
- Developed strong relationships with employees, fostering a positive work environment that promoted teamwork and collaboration.
- Evaluated employee performance regularly to identify strengths, weaknesses, and opportunities for growth or improvement.
- Promoted safety and compliance with industry regulations by conducting frequent safety audits.
- Assisted in the development of annual budgets for custodial operations based on historical data analysis and anticipated project needs.
- Streamlined inventory management, ensuring adequate supplies for daily operations.
- Implemented sustainable practices, such as green cleaning solutions and energy-efficient equipment usage.
- Managed the hiring process for new custodial staff members, ensuring proper qualifications were met before onboarding.
- Established performance benchmarks for custodial staff members, promoting accountability and continuous improvement in service delivery.
- Collaborated with other department managers to develop a cohesive facility maintenance plan.
- Optimized work schedules for maximum efficiency and minimized disruptions to building occupants.
- Maintained detailed records of all maintenance activities, facilitating accurate budgeting and forecasting efforts.
- Enhanced team productivity by providing comprehensive training to custodial staff members.
- Improved overall cleanliness and sanitation by implementing efficient custodial management processes.
- Contributed to long-term planning strategies aimed at enhancing facility aesthetics while maintaining high levels of functionality.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Kent School District
Building Operations Strand Leader
04.2016 - 05.2018
Job overview
- Second shift management of custodial employees by motivating, training, evaluating, and providing corrective action.
- The employee performs preventive maintenance support on all building systems and serves as technical advisor and trainer to custodians in support of building operations and has primary preventive maintenance responsibilities for a designated strand assignment.
- Oversees and instructs on critical preventive maintenance repairs on building systems, primarily related to heating, ventilation, and air conditioning systems; directs resolution of problems at building sites involving automated system control programs.
- Provides on-site instruction and training to all custodians on building systems; ensures buildings have needed preventive maintenance supplies, equipment, and materials; delivers needed equipment, supplies, and materials to sites, pertaining to building systems and preventive maintenance.
- Ensures buildings follow the building operations plans to achieve the appropriate standard of cleanliness; monitors attendance and dispatches substitutes; recommends contracted services; provides documentation regarding the functions and duties performed.
- Provides reports to the building operations supervisor with regard to the status of the district and makes recommendations for shift hours, work assignments, and other operational requirements.
- Responds to evening emergencies; resolves or refers as necessary.
- Works with the building head custodian to promote and implement a preventive maintenance program for each building.
- Provides input to support evaluation of custodial staff by gathering information from the head custodian, building principal and staff to building operations supervisor; conducts annual evaluations with employees and sets goals for the upcoming year.
- Creates improvement plans for employee work performance; follows up on performance issues through fact-finding and provides corrective action.
- Prepares preventive maintenance and energy management schedules; provides training to all custodians on the use of automated system programs.
- Oversaw day-to-day activities of 68 employees in academic establishment, fostering inspiring atmosphere to optimize employee experiences.
Tempe Union High School District
Plant Manager
09.2005 - 05.2016
Job overview
- The supervision and coordination of Plant Operations and custodial staff at their particular site; ensures that the site's community investment in education is maintained and protected.
- Developing methods and procedures for Plant Operations and the custodial activities at their particular site.
- Training Plant Operations and custodial staff.
- Developing work areas for custodial staff.
- Maintaining all Material Safety Data Sheets (MSDS) records ensuring all site personnel are trained in this area.
- Plant Operations and custodial personnel.
- Devise work schedules for preventive maintenance ensuring work is done correctly and in a timely manner.
- Coordinate site-based Plant Operations and custodial staff activities to ensure optimal levels of performance.
- Evaluate the work performance of site-based Plant Operations and the custodial staff.
- Ensure that all national and city codes are followed.
- Perform regular inspections on a scheduled basis of the facility including grounds/custodial areas ensuring standards set by the Governing Board are met.
- Facilitate on-going communication with site administration informing them of progress of all Plant Operation and grounds/custodial activities and ensuring these needs are met.
- Ensure that all work is completed in accordance with District policy and applicable state and federal laws.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Maximized plant safety through proactive strategies and well-structured training.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
- Implemented useful inventory management and tracking systems to reduce costs and improve operations.
- Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
UW Harborview Medical Center
EVS Supervisor II
06.2015 - 04.2016
Job overview
- Assisting the Director in setting and prioritizing goals for the department, provide support for and promote team development within the department, prepare work schedules and insure that sufficient custodial and OR Hospital Assistant coverage is provided, monitor cleaning activities to insure that standards of disinfection, cleanliness and appearance are maintained, provide quality assurance inspections, assist with budget control, prepare reports, and interview and recommend new applicants.
- Schedule personnel for proper coverage of facility and make daily adjustments to ensure a fair distribution of the workload.
- Ensure quality standards through inspection of completed work, performance reports, training, mentoring, and ensuring staff accountability to meet standards.
- Investigates, documents, and reports all hazards and incidents to the proper management.
- Maintain correct records of staff hours and documents needed for payroll.
- Provide regularly scheduled training in-services to departmental personnel and keeps records of orientation and in-service training programs.
- Complete written disciplinary actions and performance evaluations according to UWMC procedures.
- Development and implementation of departmental policies and procedures and standards of work.
- Manage the EVS department supply ordering and equipment parts and services.
- Ensure that patient care units have sufficient supplies to care for patient's needs.
- Entrusted to obtain all supplies and equipment for EVS to improve safety and patient care or to reduce costs.
- Maintain good working relationships and communication with other departments and customers.
- Participate in hospital customer service, performance improvement and infection control programs.
- Stands for and takes part in committees and task forces as assigned by Manager.
- Ensure compliance with JCAHO, federal, state, and local regulations.
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Enhanced patient satisfaction scores with thorough and consistent environmental sanitation practices.
- Contributed to facility-wide sustainability initiatives by incorporating eco-friendly cleaning products and waste reduction strategies into daily operations.
- Assisted in budget preparation and monitoring to maintain cost-effective operations within the EVS department.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
- Managed daily operations of the EVS department, ensuring timely completion of tasks and optimal allocation of resources.
- Handled emergency situations calmly under pressure while directing staff response efforts effectively.
- Collaborated closely with infection control teams to develop best practices for preventing hospital-acquired infections through effective environmental sanitation measures.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Applied Management
01.2012
Skills
- Customer-focused communication
- Proficient in leading teams
- Effective scheduling
- Critical analysis for decision-making
- Proficient in building interpersonal relationships
- Proactive conflict management
- Talent development
- Effective team leadership
- Effective relationship management
- Comprehensive reporting skills
- Strategic goal setting
- Adept at distributing workload
- Customer engagement
- Prioritization and scheduling
- Analytical decision-making
Staff development
Service delivery
Operations management
Business analysis
Operational efficiency
Task delegation
Problem-solving
Work Planning and Prioritization
Analytical thinking
Customer service management
Regulations compliance
Workplace safety
Employee training and development
Policy and procedure enforcement
Coaching and mentoring
Relationship building
Employee supervision
Leadership development
Team collaboration and leadership
Positive attitude
Certification
- CFC Universal Certification
- State of Arizona Licensed Home Inspector
- Ohio State High Pressure Boiler Operator License
Timeline
Facilities Multi-services Manager
The Boeing Company
12.2019 - Current
Custodial Manager
Federal Way Public Schools
05.2018 - 12.2019
Building Operations Strand Leader
Kent School District
04.2016 - 05.2018
EVS Supervisor II
UW Harborview Medical Center
06.2015 - 04.2016
Plant Manager
Tempe Union High School District
09.2005 - 05.2016
Grand Canyon University
Bachelor of Science from Applied Management