Sam Myer
Tipp City,OH
Summary
IT Specialist with extensive experience in streamlining operations and resolving complex technical issues. Expert in developing innovative solutions and enhancing system performance. Adept at collaborating with cross-functional teams to drive project success, and ensure seamless integration across departments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
QSR Senior Operations Specialist, SME
Stratacache
Dayton, Ohio
03.2016 - Current
- Developed training materials for new software tools and processes.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- Created technical documentation including system diagrams, process flow charts, and white papers.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Coordinated multiple projects with strict deadlines, ensuring timely completion
- Maintained positive working relationship with fellow staff and management.
- Cleared unprecedented support ticket backlog during critical system outage
- Analyzed performance metrics to drive operational efficiency.
- Directed troubleshooting initiatives to swiftly resolve operational technical issues
- Coordinated with internal teams such as IT, finance, marketing, sales and customer service to ensure seamless integration across departments.
Owner/Lead Technician
CPR Services
Ludington, Michigan
01.2014 - 03.2016
- Maintained relationships with existing clients by providing superior customer service.
- Diagnosed technical issues and performed repairs on consumer electronics.
- Diagnosed hardware and software issues for various computer systems.
- Installed and configured operating systems and applications for end-users.
- Performed routine maintenance on computer equipment to ensure optimal performance.
- Assisted users with troubleshooting, providing clear instructions and support.
Help Desk Analyst III
West Shore Bank
Ludington, Michigan
12.2012 - 03.2016
- Managed daily operations of IT department.
- Delivered comprehensive technical support via phone and onsite visits.
- Documented and resolved service requests in the ticketing system.
- Collaborated with IT team to improve system performance.
- Analyzed recurring issues to identify trends and recommend solutions.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Managed daily IT desktop client problem-solving, facilitating support across various departments and multiple offices.
- Tested fixes prior to deployment into production environment.
- Managed vendor interactions to resolve intricate issues
- Configured software applications on user systems in compliance with company policies.
Primary Computer Service Technician
DMC Unlimited Inc.
Ludington, Michigan
01.2004 - 12.2012
- Effectively resolved software issues across all Microsoft platforms.
- Diagnosed hardware and software issues for various computer systems.
- Repaired and replaced defective components in desktops and laptops.
- Installed operating systems and configured software applications for clients.
- Provided technical support to users via phone, email, and onsite visits.
- Maintained inventory of spare parts and tools for efficient repairs.
- Collaborated with team members to streamline service processes and workflows.
- Educated clients on proper computer usage and maintenance practices.
- Provided technical support to customers over the phone or in person.
- Installed and configured hardware, software, and peripheral components on customer's computers.
- Diagnosed technical problems and identified solutions to resolve them quickly.
- Created user accounts, reset passwords, installed printers, scanners. as needed by users.
- Assisted customers with setting up their new computers and peripherals.
- Cleaned internal components of desktop PCs according to industry standards.
- Maintained records of repairs and maintenance performed on customer computers.
- Built custom computers according to customer specifications.
- Removed viruses from customer computers using anti-virus software applications.
- Performed system backups and data recovery operations when necessary.
Education
Some College (No Degree) -
ITT Tech
Grand Rapids, MichiganSkills
- Network troubleshooting
- Microsoft Office Suite
- Virtualization technologies
- Client relationship management
- Technical documentation
- IT project management
- Vendor coordination
- Detail-oriented
- Team collaboration
- Training and mentoring
- Innovative solutions
- Technical troubleshooting
- Process improvement
- Multitasking Abilities
- Crisis management
- Active listening
- Team leadership
- Adaptability and flexibility
- Process analysis
- Professionalism
- Task prioritization
- Project management
- Client grievance handling
- Incident analysis
- Data analysis
- Process optimization
Certification
CompTIA Network+
References
Available upon request.
Work Preference
Work Type
Full TimeTimeline
QSR Senior Operations Specialist, SME
Stratacache
03.2016 - Current
Owner/Lead Technician
CPR Services
01.2014 - 03.2016
Help Desk Analyst III
West Shore Bank
12.2012 - 03.2016
Primary Computer Service Technician
DMC Unlimited Inc.
01.2004 - 12.2012
Some College (No Degree) -
ITT Tech