SAM NADERBEIGI
Irvine,CA
Summary
Dynamic professional in the field of customer service and sales, notably at DVINCI. Excelled in roles requiring excellent communication skills and problem-solving abilities, achieving high sales targets and ensuring customer satisfaction. Skilled in CRM navigation and service-oriented strategies, adept at fostering positive relationships and driving business growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
RESTAURANT MANAGER
ROLL EM UP
IRVINE, CALIFORNIA
06.2023 - 06.2023
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Assisted staff by serving food and beverages or bussing tables.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected dining and serving areas for cleanliness and proper setup.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Adhered to all health department regulations regarding food storage and preparation.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
CUSTOMER SERVICE SPECIALIST
FLAG SOLUTIONS, TAYLOR DUNN
Irvine, CA
01.2023 - 03.2023
- Reviewed case data, assigned workload, managed case queue, and answered customer inquiries
- Performed administrative duties such as data entry, order processing, billing inquiries, and account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Addressed customer questions and concerns regarding products and services.
- Relayed customer feedback to cross-functional teams to improve products and services.
SALES REPRESENTATIVE
DVINCI/COLOSSUS energy
Irvine, CA
05.2021 - 03.2022
- Worked as a solar sales representative at DVINCI/Colossus Energy
- Achieved high sales numbers and exceeded required sales targets
- Handled high call volumes and utilized communication skills and strategies to meet sales goals
- Placed orders, answered customer questions, and provided professional and polite support for sales and services needs
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
- Adhered to company initiatives, and achieved established goals.
- Identified potential customers through cold calling and database research.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Updated customer information in the database accurately.
- Handled inbound telephone calls from interested customers.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Greeted customers in a friendly, professional manner on the phone.
Skills
- Product knowledge
- Customer education
- Product and service solutions
- Excellent customer service
- Service oriented
- Goal oriented
- Excellent communication skills
- Written and oral communication skills
- Problem-solving
- Verifying data accuracy
- Complaint resolution
- Script adherence
- Inbound phone calls
- Quality assurance
- Data entry
- CRM navigation
Certification
Food handlers certificate
Timeline
RESTAURANT MANAGER
ROLL EM UP
06.2023 - 06.2023
CUSTOMER SERVICE SPECIALIST
FLAG SOLUTIONS, TAYLOR DUNN
01.2023 - 03.2023
SALES REPRESENTATIVE
DVINCI/COLOSSUS energy
05.2021 - 03.2022
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