SAM NAEEM
Hampshire,IL
Summary
A results-driven Business Development and Sales professional with over 10 years of experience in automotive sales, BDC management, and customer relationship optimization. Proven track record in driving revenue growth, with achievements including increasing international sales by $500k and boosting lead conversion rates by 30%. Adept at managing high-performing teams, streamlining sales processes, and utilizing CRM and digital marketing strategies to enhance customer engagement and satisfaction. Skilled in desking, vehicle appraisals, and deal structuring, with a focus on delivering results and exceeding sales targets. Known for improving customer satisfaction by 18% and consistently surpassing performance quotas by 110%.
Overview
13
13
years of professional experience
Work History
BDC Manager
World Auto Houston
12.2022 - Current
- Led the BDC, increasing scheduled appointments by 25% and achieving a 30% lead conversion rate, consistently surpassing performance targets.
- Managed floor operations, aligning sales reps' schedules, assisting in deal closures
- Managed desking by pulling customer credit, verifying income, and structuring deals to secure financing approvals
- Appraised vehicles using V Auto, assessing auction value and market trends, and evaluated finance versus cash deals for optimal sales outcomes
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Aligned digital marketing with sales, resulting in a 20% increase in lead generation and a 15% boost in website traffic
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Enhanced follow-up efficiency using CRM systems, reducing response times by 40% and driving the sales team to exceed targets by 120%
- Offered incentives to reschedule no-show and canceled appointments.
- Ensured timely follow-ups to prevent missed appointments and maintain deal momentum, boosting conversion rates by 15% and improving customer satisfaction
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Dispatched vehicles for online customers, ensuring timely deliveries, and increasing customer satisfaction by 18%, contributing to a 9% year-over-year revenue growth
- Helped team achieve goals to boost sales and build morale.
- Leveraged technology to respond to customer website, social media and email inquiries.
Silent Partner and Former Director, Overseas
City Cars Center
01.2012 - Current
- Increased annual revenue by 15% for a family-owned business through strategic cost management and enhanced product offerings
- Handled sales of both brand-new and used vehicles, optimizing inventory for local market demands
- Managed the export of luxury vehicles from Japan, UK, US, and other countries, expanding international sales and maintaining relationships with key global suppliers
Internet Sales Manager
Exotic Motors
01.2021 - 11.2022
- Managed the Internet Sales Department, optimizing the customer outreach process, which led to a 25% increase in customer acquisition and retention
- Spearheaded inventory management, sales performance analysis, and customer satisfaction initiatives, improving overall department efficiency
- Trained and supervised the sales team, implementing strategic processes that enhanced employee performance and customer interaction
- Utilized CRM and automotive software to streamline communication, resulting in faster response times and a 30% reduction in sales cycle duration
- Led team meetings and set daily targets, aligning the team with company objectives and motivating them to consistently exceed sales goals
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Kept detailed records of sales and contracts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Product Specialist
Hopkins Ford of Elgin
04.2021 - 12.2021
- Assisted customers in selecting vehicles, increasing overall sales by 15% through personalized service and effective product presentations
- Conducted professional vehicle demonstrations, explaining key features and benefits, leading to a 20% improvement in test-drive-to-sale conversions
- Regularly exceeded monthly sales quotas by an average of 10%, contributing to dealership revenue growth
- Collaborated with Sales Manager on performance reviews and sales strategies, driving team-wide success
- Achieved consistent customer satisfaction scores above 90% by building rapport and delivering tailored solutions
Owner
City Cars USA LLC
01.2017 - 03.2021
- Boosted international sales by $500k, exporting over 20 American vehicles annually to Europe, Asia, and the Middle East
- Streamlined global shipping operations, reducing freight costs by 15% and improving delivery times by 20%
- Managed $300K in annual cash transactions, ensuring accuracy and compliance with international regulations
- Achieved 95% customer satisfaction by maintaining strong relationships and offering personalized after-sales support
Sales Rep
B&M Traders
03.2015 - 01.2017
- Boosted sales by $50K through strategic marketing and improved customer service
- Increased fleet value by $200K, purchasing 50 auctioned vehicles
- Managed stock lists and facilitated sales, achieving a 25% test-drive-to-sale conversion rate
- Advised customers on vehicle options, increasing referrals by 20%
Education
Supply Chain Management -
College of Dupage
Glen Ellyn, IL01.2020
Skills
- Negotiation Skills
- Lead Generation
- Conversion Optimization
- CRM Systems Management
- Sales & Marketing Alignment
- Team Leadership
- Training
- Data-Driven Decision Making
- Customer Service
- Satisfaction
- Performance Tracking
- Reporting
- Complaint Resolution
- Customer Retention
- Digital Marketing
- Quota Attainment
- Exceeding Sales Targets
- Lead Qualification
- Follow-up
- Product Knowledge
- Negotiation
- Closing Techniques
- Inventory Management
- Upselling
- Cross-Selling
- Vehicle Financing
- Market Trend Analysis
- Performance evaluation
- Marketing plans
- Sales forecasting
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Pashto
Professional Working
Timeline
BDC Manager
World Auto Houston
12.2022 - Current
Product Specialist
Hopkins Ford of Elgin
04.2021 - 12.2021
Internet Sales Manager
Exotic Motors
01.2021 - 11.2022
Owner
City Cars USA LLC
01.2017 - 03.2021
Sales Rep
B&M Traders
03.2015 - 01.2017
Silent Partner and Former Director, Overseas
City Cars Center
01.2012 - Current
Supply Chain Management -
College of Dupage
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