Sam Nasrawi
COSTA MESA,CA
Summary
Highly-skilled IT Professional with Bachelor Degree in Computer Information Systems and a decade of experience in a wide variety of network and systems and apps designs and implementation tasks. Worked and helped large IT departments with planning, budgeting, purchasing, training, deployment, maintenance and support. Experienced in the full life cycle of Active Directory from conceptual design through documentation, testing, implementation and user training all the way to production, served government agencies and law enforcement and first responders and enterprise private companies and mid size private businesses .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Analyst
Glassbox Technology
Carlsbad, California
05.2023 - Current
- Analyze, improve, and upgrade network and system infrastructure to ensure optimal performance and security.
- Administer, manage, and update datastores, and perform migrations for VMware, Nutanix clusters, and Azure cloud environments.
- Apply vulnerability patches based on findings from SOC and security engineers.
- Manage and maintain the Milestone camera system across citywide infrastructure.
- Provide technical guidance and support to the helpdesk team, and resolve escalated support tickets.
- Maintain and support CAD, RMS, MDT, CLETS, CJIS, and ELETE connectivity with the Orange County Sheriff’s Department.
- Administer Office 365 services, including Azure AD, Teams, SharePoint, and both Exchange Online and hybrid environments.
- Collaborate with vendors to identify, evaluate, and implement system solutions into production environments.
- Manage backup, recovery, and disaster recovery operations using Veeam.
- Administer and secure cloud file storage systems hosted on Egnyte and SharePoint.
- Act as the first responder for IT incidents, perform root cause analysis, and recommend long-term corrective actions.
- Participate in an on-call rotation (one week per month) with a team of three other engineers to respond to emergencies.
- Create, test, and deploy Group Policies, and scheduled tasks to enforce system compliance and automation.
- Configure and manage OKTA tiles, user permissions, and enforce multi-factor authentication (MFA).
- Translate business requirements into technical specifications for system implementations.
- Document solutions and procedures in Confluence; maintain ticketing and task tracking in Jira.
- Ensure project milestones and deadlines are met across multiple concurrent initiatives. Administer Cisco VoIP systems, including user provisioning, and system updates.
- Manage and update over 1,000 Apple devices (macOS, iOS, iPadOS), ensuring compliance and functionality.
- Administer, upgrade, and maintain Absolute Secure Access (formerly NetMotion) for remote and secure connectivity.
- Maintain hardware inventory and troubleshoot hardware and software issues in a timely manner.
- Manage Active Directory, DHCP, and DNS services across the enterprise. Provision new virtual machines, and deploy software solutions as needed.
System Administrator
Veros Software
Santa Ana, CA
02.2022 - 04.2023
- Mobile Device Management using AirWatch and Intune.
- Update the OS and patch applications using on-premises remote monitoring and management.
- Provision, migrate, or clone new virtual machines based on the purposes provided.
- Manage VMware clusters and datastores.
- Update and upgrade VCenter and 10 hosts running VMware ESXI with 0 down time.
- Manage Office 365 products (Teams, Outlook, Yammer, Azure AD, Exchange).
- Manage backup and recovery for production servers.
- Provide Level 2 support.
Support, maintain, patch, and troubleshoot daily system issues for hundreds of servers running Windows Server (2012-2022). - Manage access door systems, conference room systems, and surveillance cameras.
- Manage Cloud Voice Over IP with RingCentral.
- Manage Active Directory and Azure AD.
- Automate data purging using PowerShell, and create scheduled tasks.
- Work with the developers, and the security and quality assurance teams, to perform quarterly security updates.
Patch servers, workstations, operating systems, and apps based on the vulnerabilities discovered by Nessus scans. - Manage servers and services' access to all employees.
- Manage the APC backup battery system. Jira for the ticking system, and Confluence for documentation.
System Engineer
City Of Huntington Park (Contactor Under LanWanE)
Huntington Park, California
06.2018 - 01.2022
- Recommending improvements to network operation, applications, and integrated hardware and operating systems to provide optimum network performance and high availability.
- Maintain security, backup and restore, redundancy strategies, and plans.
- Project management of installations, upgrades, and development projects, involving multi-disciplinary aspects and subsystems.
- Troubleshoot daily systems and network errors.
- Manage the website.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Maintain and manage on-prem Microsoft 2019 and 365 cloud portal, and email filtering systems.
- Virtualization (Hyper-V and VMware)
- Helping law enforcement agencies in replacing and upgrading the existing network infrastructure and systems.
- Manage, maintain, and configure the Windows Server environment (Windows Server 2012, 2016, 2019, 2022).
- Install and configure servers, RAID, and Windows features: DHCP, DNS, and Domain Controller.
- Dual authentication deployment and troubleshooting.
- Voice over IP (Star2Star)
System Administrator
LanWan Enterprise
Irvine, CA
05.2015 - 01.2022
- SAN, NAS configuration, and installation for storage solutions.
- Shared drives (Prem & Cloud).
- Copiers/Printers - Group Policy.
- Enterprise Wi-Fi systems and controllers.
- Voice over IP systems, VoIP customer service systems.
- Installing and configuring point-to-point wireless antennas.
- Maintain backup and disaster recovery for high-production environments.
- Provide technical instructions to Level 2 support.
- Ticketing Systems (ConnectWise, AutoTask).
- Remote Desktop (Cisco VPN, Citrix) - Surveillance cameras configuration
Education
Bachelor of Science - Computer Information Systems
JORDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
Irbid, JordanSkills
- Decision making
- Analytical and organizational
- System engineering
- Virtualization
- Network administration
- Cloud administration
- Mobile Device Management
- Active Directory administration
- Problem solving
- IT incident response
- IT infrastructure
- VOIP
Certification
- Secure Access Administrator 13.0
- JAMF Certified Accosiate
- Juniper Networks Certified Associate
- California Law Enforcement Telecommunication System
- MCSA Windows 10
Timeline
Senior Technical Analyst
Glassbox Technology
05.2023 - Current
System Administrator
Veros Software
02.2022 - 04.2023
System Engineer
City Of Huntington Park (Contactor Under LanWanE)
06.2018 - 01.2022
System Administrator
LanWan Enterprise
05.2015 - 01.2022
Bachelor of Science - Computer Information Systems
JORDAN UNIVERSITY OF SCIENCE AND TECHNOLOGY
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