Samantha Negron
Elkton,MD
Summary
Effective at working with government agencies, law enforcement departments, and advocacy organizations to positively impact the criminal justice process and lives of individuals impacted by investigations and other unfortunate circumstances. Highly observant and detail-oriented with strong follow-through and analytical approach. Pursuing a new role where hard work and dedication will be highly valued. Proficient in Microsoft Word, Excel, Access, and SPSS (statistical software).
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Background Investigations
Owens, MD
04.2021 - Current
- Analyze, troubleshoot, and resolve issues with clients and applicants
- Work to understand root cause of any issues and productively identify long-term solutions
- Multitasking in fast-paced environment
- Communicate and maintain strong customer relationships.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Residential Advocate
Center for Family Services
Vineland, NJ
01.2019 - 04.2021
- Answer all calls made to the 24/7 crisis hotline
- Assist with crisis intervention, phone counseling, and provide referrals to victims/survivors of domestic and sexual violence and human trafficking
- Complete initial intake and assessment of clients
- Ensure safety, security, and confidentiality of residents at Safe House and callers to the hotline
- Train new staff members on responsibilities, expectations, procedures, and protocols of Safe House.
Desk Receptionist
Skin Smart Dermatology
01.2018 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Reinforce and uphold patient confidentiality required by HIPPA.
- Verify insurances, collect patient co-pays, and record payment transactions.
Education
Master of Arts - Criminology
Cabrini University
Wayne, PA05.2019
Bachelor of Science - Criminology
Cabrini University
Wayne, PA05.2018
Skills
- Calm and Professional Under Pressure
- Customer Account Management
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Microsoft Exchange
- Strong Analytical and Problem Solving Skills
Accomplishments
- Effective at working with government agencies, law enforcement departments, and advocacy organizations to positively impact the criminal justice process and lives of individuals impacted by investigations and other unfortunate circumstances
- Highly observant and detail-oriented with strong follow-through and analytical approach
- Pursuing a new role where hard work and dedication will be highly valued
- Proficient in Microsoft Word, Excel, Access, and SPSS (statistical software).
Timeline
Customer Service Specialist
Background Investigations
04.2021 - Current
Residential Advocate
Center for Family Services
01.2019 - 04.2021
Desk Receptionist
Skin Smart Dermatology
01.2018 - 01.2019
Master of Arts - Criminology
Cabrini University
Bachelor of Science - Criminology
Cabrini University
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