Summary
Overview
Work History
Education
Skills
Timeline
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Sam-Olive Cooper

Newark,DE

Summary

Results-driven and visionary leader with a proven track record of effectively leading and developing high-performing teams. Adept at teaching, training, and actively listening to associates to drive operational excellence. Demonstrates exceptional customer service standards, ensuring a high-quality customer experience. Skilled in providing supervision and development opportunities for associates, promoting diversity and inclusion awareness. Committed to ensuring compliance with company policies and procedures while upholding values and standards of ethics and integrity.

Overview

11
11
years of professional experience

Work History

Area Manager

Amazon
New Castle, DE
09.2021 - 01.2024
  • Led and developed teams effectively through teaching, training, and active listening, resulting in improved associate performance and morale for over 100 associates.
  • Initiated and led successful company change efforts, providing clear expectations and guidance for implementing business solutions
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Exceeded sales forecast figures by 30% regularly through superior customer obsession.

Customer Service Representative

Walmart
Philadelphia, PA
08.2017 - 08.2020
  • Provide outstanding service to all customers and guests in a courteous and Professional manner
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.

Customer Service Representative

Ecobank Liberia
Monrovia, Liberia
10.2012 - 06.2014
  • Accepted deposits, checks, and made payments.
  • Confirmed customers' identity and signature during cash transactions.
  • Received and processed clients’ loan requests.
  • Recorded transactions in the computer system.
  • Answered clients’ questions and informed them about different banking products and services.
  • Addressed and resolved complaints of account holders
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Science - Computer Network And Cyber Security

University of Maryland Global Campus
Largo, MD
06.2021

Associate of Science - Pharmacy Technician

American Business And Technology University
Saint Joseph, MO
09.2018

Bachelor of Science - Biology

Cuttington University
Bong, Liberia
07.2014

Skills

  • Staff training Area management
  • Team building and motivation Issue and conflict resolution Microsoft Office
  • Adaptive and works great under pressure Excellent organization skills
  • Team Leadership Change Management
  • Talent Review
  • Product and Service Sales
  • Relationship building and management
  • Controlling costs

Timeline

Area Manager

Amazon
09.2021 - 01.2024

Customer Service Representative

Walmart
08.2017 - 08.2020

Customer Service Representative

Ecobank Liberia
10.2012 - 06.2014

Bachelor of Science - Computer Network And Cyber Security

University of Maryland Global Campus

Associate of Science - Pharmacy Technician

American Business And Technology University

Bachelor of Science - Biology

Cuttington University

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Sam-Olive Cooper