Summary
Overview
Work History
Education
Timeline
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Sam Olodort

Seattle,WA

Summary

Results driven and customer obsessed people manager skilled in analytical problem-solving and team building, with 15 years of proven success consistently delivering sales growth. Excellent internal and external stakeholder relationship-building aptitude. Proficiency with independent decision-making and sound judgment to positively impact company success. Dedicated to training, mentoring, and morale-building abilities to enhance employee engagement, and elevate team performance. Expertise leveraging data analysis to create and execute strategies to best serve the customer while delivering business growth.

Overview

9
9
years of professional experience

Work History

Manager, Customer Success (MCSM)

Amazon
12.2021 - Current
  • Directly lead an organization of L4-L5 employees (6-10 direct reports), accounting for $525.4 TTM GMS (+31.7% YoY, +1,810bps vs. Grocery).
  • Responsible for the Grocery Talent Review (TR) process, representing ability to operate autonomously, and accountable for the structure and mechanisms leveraged during Grocery quarterly TRs (organization of ~50 CSMs).
  • As the AVS Selection SME, sought to increase customer choices at scale across the Consumables organization. Developed goals, created trainings and mechanisms, leading AVS Consumables to onboard 16.5k new ASINs in 2022 (+3.5K ASINs YoY, +35% to Goal), and delivered an incremental $1.5B TTM GMS (6.6% of TTM AVS-managed GMS, +248bps ahead of non-AVS).
  • As the lead "Welcome to AVS" facilitator, created and led seven Customer Success Manager Boot Camp trainings for 233 attendees (CSMs and MCSMs, L4-L6) across all PFs with survey results indicating 96.0% attendee satisfaction.
  • Enhanced Selling Partner experience (SPx) by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Mentored new team members (OB to two L6 MCSMs) for career advancement, fostering a pipeline of future leaders within the organization.

Senior Customer Success Manager

Amazon
03.2021 - 12.2021
  • Responsible for three Grocery Vendors ($141.5M) - Enhanced Vendor satisfaction by implementing personalized success strategies (+$9.7M YoY).
  • Conducted monthly business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
  • Promoted a culture of continuous learning within the AVS Grocery team by sharing best practices, industry trends, and relevant resources.
  • As the AVS Grocery Connections SME, implemented mechanisms for team engagement and enhanced employee job satisfaction.
  • Trained new CSMs with hands-on coaching and mentoring as an Onboarding Buddy to two CSMs.

International Omni-Channel Assistant Buyer

Nordstrom Rack
01.2020 - 03.2021
  • Critical role in managing 200 Vendors and $350M annual revenue business.
  • Responsible for in-season inventory management of markdowns, return to vendor, exit strategy, procurement – overseeing $500M in annual inventory.
  • Utilized Tableau to analyze customer behavior and meaningfully expand customer selection online, generating $2M incremental sales revenue with this customer-centric strategy and analysis.

International Omni-Channel Assistant Buy Planner

Nordstrom
08.2017 - 01.2020
  • Delivered double-digit sales plan increases YoY on $300M business while managing 50 Vendors.
  • Negotiated with Vendors to alleviate unproductive inventory, thus improving inventory efficiency.
  • As the Canada lead, pioneered and implemented a pilot pricing strategy, resulting in 5% increase in profitability and scaled company-wide.
  • Customer obsession partnered with data analysis to develop and execute strategies, resulting in $25M incremental sales increase YoY.
  • Buying Team of the Year award - 2017
  • Second Runner Up Buying Team of the Year award - 2018

Sales Manager

Nordstrom
05.2015 - 08.2017
  • Led and cultivated #1 Designer Handbag business in the organization within first year of business.
    o $20M annual sales revenue (+21% vs. plan)
  • Interviewed, hired, and developed an entirely new team of 2 Assistant Managers and 24 Sales Associates.
    o Mentored and promoted 10 employees, 2 of which were Managers.
  • Recognized "Manager of the Month" award three times due to outpacing sales results – 2015, 2016, 2017.

Education

Bachelor of Arts - Communication Studies

Chapman University
Orange, CA

Timeline

Manager, Customer Success (MCSM)

Amazon
12.2021 - Current

Senior Customer Success Manager

Amazon
03.2021 - 12.2021

International Omni-Channel Assistant Buyer

Nordstrom Rack
01.2020 - 03.2021

International Omni-Channel Assistant Buy Planner

Nordstrom
08.2017 - 01.2020

Sales Manager

Nordstrom
05.2015 - 08.2017

Bachelor of Arts - Communication Studies

Chapman University

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Sam Olodort