Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Piazza

Sweet Home

Summary

Dynamic professional with a proven track record at KOA Campgrounds, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through effective communication and a calm demeanor under pressure. Skilled in managing operations and maintaining safety standards, ensuring a secure environment while fostering teamwork and collaboration.

Overview

12
12
years of professional experience

Work History

Priority One Non Emergency Medical Transport

Jim Hicks
11.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Strata Growth Llc

Gabe Gonzalas
10.2021 - 09.2022
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Night Host

KOA Campgrounds
05.2018 - 09.2021
  • Managed overnight operations, ensuring guest satisfaction and safety protocols were upheld.
  • Assisted guests with check-in and check-out processes, resolving inquiries efficiently.
  • Maintained cleanliness and organization of common areas, enhancing overall campground experience.
  • Monitored facility security systems to safeguard guest property during nighttime hours.
  • Developed reports on nightly activities, providing insights for operational improvements to management.
  • Reduced guest complaints by proactively identifying potential issues and taking corrective action before problems escalated.
  • Maintained a safe and secure environment for guests through vigilant monitoring of hotel premises.
  • Ensured smooth check-in and check-out processes for late arrivals and early departures, contributing to positive guest experiences.

Cook

The Rusty Port Hole
05.2014 - 08.2017
  • Prepared high-quality meals using diverse cooking techniques and equipment.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Monitored inventory levels, reducing waste through effective stock management.
  • Implemented health and safety standards to maintain a clean kitchen environment.
  • Enhanced meal presentation to improve customer satisfaction and dining experience.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Education

High School Diploma -

La Paloma
Brentwood, CA
06-1985

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Calm under pressure
  • Active listening
  • Decision-making
  • Verbal communication

Timeline

Priority One Non Emergency Medical Transport

Jim Hicks
11.2022 - Current

Strata Growth Llc

Gabe Gonzalas
10.2021 - 09.2022

Night Host

KOA Campgrounds
05.2018 - 09.2021

Cook

The Rusty Port Hole
05.2014 - 08.2017

High School Diploma -

La Paloma