Sam Piazza
Sweet Home
Summary
Dynamic professional with a proven track record at KOA Campgrounds, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through effective communication and a calm demeanor under pressure. Skilled in managing operations and maintaining safety standards, ensuring a secure environment while fostering teamwork and collaboration.
Overview
12
12
years of professional experience
Work History
Priority One Non Emergency Medical Transport
Jim Hicks
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Strata Growth Llc
Gabe Gonzalas
10.2021 - 09.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Night Host
KOA Campgrounds
05.2018 - 09.2021
- Managed overnight operations, ensuring guest satisfaction and safety protocols were upheld.
- Assisted guests with check-in and check-out processes, resolving inquiries efficiently.
- Maintained cleanliness and organization of common areas, enhancing overall campground experience.
- Monitored facility security systems to safeguard guest property during nighttime hours.
- Developed reports on nightly activities, providing insights for operational improvements to management.
- Reduced guest complaints by proactively identifying potential issues and taking corrective action before problems escalated.
- Maintained a safe and secure environment for guests through vigilant monitoring of hotel premises.
- Ensured smooth check-in and check-out processes for late arrivals and early departures, contributing to positive guest experiences.
Cook
The Rusty Port Hole
05.2014 - 08.2017
- Prepared high-quality meals using diverse cooking techniques and equipment.
- Collaborated with kitchen staff to streamline food preparation processes.
- Monitored inventory levels, reducing waste through effective stock management.
- Implemented health and safety standards to maintain a clean kitchen environment.
- Enhanced meal presentation to improve customer satisfaction and dining experience.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma -
La Paloma
Brentwood, CA06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
Timeline
Priority One Non Emergency Medical Transport
Jim Hicks
11.2022 - Current
Strata Growth Llc
Gabe Gonzalas
10.2021 - 09.2022
Night Host
KOA Campgrounds
05.2018 - 09.2021
Cook
The Rusty Port Hole
05.2014 - 08.2017
High School Diploma -
La Paloma