Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sam Pierre

Fort Lauderdale,FL

Summary

Experienced Customer Success Manager with an 8-year consecutive history in marketing and business development. Able to oversee CSM teams that exceed measured KPI's, maximize and expand recurring revenue stream, and deliver next-level value. Dedicated towards a customer-centric solution for your unique customer by proving the right technology strategy, applications, strategy, and coaching to meet your customers business needs

Overview

8
8
years of professional experience

Work History

Regional Engagement Advisor

Caring
Charlotte, NC
08.2021 - 10.2024
  • Create and foster a positive team culture and advisor mindset
  • Communicate with HR regarding employee relations, performance issues, questions, leave of absence, medical issues etc
  • Cultivate mentors and develop incumbents for promotion
  • Attend Manager professional reading group, and collaboration events
  • Assist with new hire training as needed
  • Maintain company and team confidentiality per Company policy and signed employment agreements
  • Master proficiency in a remote work atmosphere

Customer Success Manager

Partsbase
Boca Raton, FL
11.2018 - 09.2021
  • Manager of customer relations in SaaS environment. Primary roll was to focus on retention rates per quota by providing an all in one customer experience for our end users.
  • Managed over 280 membership accounts equating to $750,000 in renewal contracts, also sold ancillary products into existing book of business. Able to effectively manage and execute account receivables. Can effectively negotiate non-binding and contracted agreements
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings, able to deliver insightful product demonstrations on software designed for a more efficient business for end user
  • Able to effectively manage inventory for all customers, also negotiated advertising and marketing strategies to customer to help promote their existing inventory on the Partsbase platform.
  • B2B and B2G SaaS sales management experience. Proficient in MS Office, Excel, MS Word. Can adapt to any modern CRM and ERP.
  • Experienced in GAAP. Verified and posted all accounting entries with internal accounting software to maintain timely, accurate input of all information in accounting system. Able to utilize Excel to calculate projections
  • Able to implement API integration between our companies subscribed software and external business that has a compatible ERP system. For the purpose of two-way transfers of data in real time.

Customer Account Executive

IDI (red Violet Company)
Boca Raton, FL
01.2017 - 10.2018
  • Successfully represented publicly traded data distribution company on the Nasdaq. Account executive experience in SaaS based environment
  • Persuaded customers to take advantage of company offerings by way of communications skills and extended knowledge of a data tracing software, detailing public and proprietary business and consumer records
  • Delivered product demonstrations via phone conference, screen share, and in-person meetings

Logistics Account Executive

Total Quality Logistics
Fort Lauderdale, FL
09.2016 - 12.2017
  • Built new business partnerships by providing logistics service to numerous clients and delegating opportunity to carrier service providers.
  • Experienced logistics broker in Supply-Chain industry. Able to effectively manage relationships with product shippers, securing cost to do business and then brokering funds to carrier service providers under contract
  • Able to effectively negotiate, and implement contract service agreements for large supply chain management companies

Education

Corporate Strategy

University of London, UCL School of Management
01-2024

Connected Leadership

Yale University
New Haven, CT
01-2024

Certificate in Professional Data Science

Harvardx
Online
07.2021

Six Sigma Certification - Lean Six Sigma Black Belt Certification in Finance

Aveta Business Instition
Boca Raton, FL
03.2019

Bachelor of Science - Communications Systems Technology

Florida Atantic University
Boca Raton Fl
07.2016

Skills

  • Assessing and mitigating risks in customer acquisition, on-boarding, and customer service
  • Identifying low-revenue customers with high-growth potential and building a portfolio of long-term customers
  • Conducting surveys to determine the intrinsic value of software solutions to the customer's success by analyzing their workflow and software usage
  • API integrations, levels of data integration
  • Remarkable negotiation skills
  • Managed process of customer health scores, renewal rates, net promoter surveys, and other data to determine ROI for the customers as well as operating cost of the department
  • Collaborating with product teams, sales teams, IT service and support teams, and executive leadership
  • Providing feedback and insights to improve company products and services

Timeline

Regional Engagement Advisor

Caring
08.2021 - 10.2024

Customer Success Manager

Partsbase
11.2018 - 09.2021

Customer Account Executive

IDI (red Violet Company)
01.2017 - 10.2018

Logistics Account Executive

Total Quality Logistics
09.2016 - 12.2017

Certificate in Professional Data Science

Harvardx

Six Sigma Certification - Lean Six Sigma Black Belt Certification in Finance

Aveta Business Instition

Bachelor of Science - Communications Systems Technology

Florida Atantic University

Corporate Strategy

University of London, UCL School of Management

Connected Leadership

Yale University

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Sam Pierre