Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Preference
Timeline
Open To Work

Sam Pierre

Fort Lauderdale,FL

Summary

Dynamic professional with extensive experience in customer success management within the SaaS industry. Skilled in preparing detailed reports and facilitating partnership accounts, leveraging data insights to enhance customer experiences and retention rates. Focused on building strong relationships with partners and stakeholders with an ultimate goal to enhance client satisfaction and loyalty.

Overview

9
9
years of professional experience

Work History

Performance Marketing Analyst (Remote PaaS)

Caring
Charlotte, NC
08.2021 - 08.2025
  • Implemented advertisement procurement strategies for existing partner network. Strategic market planning for existing client partners.
  • Data management and analysis of market conditions. Able to establish relations through visualizations using Power BI
    Trend identification, and performance marketing, providing insights for improvement. Preparing detailed reports and scorecards for stakeholders
  • Applied omnichannel marketing techniques to help facilitate partnership accounts through data integration. A focus on enhancing the customer experience, and personalization based on insights from surveys
  • Direct line of communication with IT, operations, VP of Sales, executive leadership within the organization
  • Family Advisor Advisory Board member. Demonstrated organized leadership within company.
  • Master proficiency in a remote work atmosphere with a focus on Partner Success.

Customer Success Manager

Partsbase
Boca Raton, FL
11.2018 - 09.2021
  • Manager of customer relations in SaaS environment. Primary roll was to focus on retention rates per quota by providing an all in one customer experience for our end users.
  • Managed over 280 membership accounts equating to $1.2M in subscription contracts, also marketed ancillary products into existing customer base.
  • Able to effectively manage and execute account receivables. Can effectively negotiate non-binding and contracted agreements
  • Managed onboarding process, assisting customers to get started with new features in company product suite
  • Demonstrated relationship management experience, regularly communication with customers to understand their needs and feedback using surveys to initiate consultations
  • Enterprise level senior account management experience. Problem resolution oriented account manager
  • Customer Success experience in data exchange, able to facilitate the transfer of data between systems in standard formats, enabling real time updates and sychronization.
  • Successfully deliver work flow automations to customer base using CRM integrations. Increasing interoperability allowing different systems and platforms to work together.

Customer Account Executive

IDI (red Violet Company)
Boca Raton, FL
01.2017 - 10.2018
  • Successfully represented publicly traded data distribution company on the Nasdaq. Account executive experience in SaaS based environment
  • Persuaded customers to take advantage of company offerings by way of communications skills and extended knowledge of a data tracing software, detailing public and proprietary business and consumer records
  • Delivered product demonstrations via phone conference, screen share, and in-person meetings

Education

Corporate Strategy

University of London, UCL School of Management
01-2024

Connected Leadership

Yale University, New Haven, CT
01-2024

Certificate in Professional Data Science

Harvardx, Online
07.2021

Six Sigma Certification - Lean Six Sigma Certification in Finance

Aveta Business Instition, Boca Raton, FL
03.2019

Bachelor of Science - Communications Systems Technology

Florida Atantic University, Boca Raton Fl
07.2016

Skills

  • Assessing and mitigating risks in customer acquisition, on-boarding, and customer service
  • Identifying high revenue customers with growth potential and building a portfolio of long-term relationships
  • Conducting surveys to determine the intrinsic value of software solutions to the customer's success by analyzing their workflow and software usage
  • API integrations, levels of data integration
  • Remarkable negotiation skills
  • Managed process of customer health scores, renewal rates, net promoter surveys, and other data to determine ROI for the customers as well as operating cost of the department
  • Collaborating with product teams, sales teams, IT service and support teams, and executive leadership
  • Providing feedback and insights to improve company products and services

Accomplishments

Demonstrated leadership in Project Management and Client Acquisitions

Established a private estate secured by intellectual properties and insurance products

Continuous Education planning that fits company initiatives

Languages

English
Native language

Work Preference

Work Type

Full Time

Location Preference

Remote

Timeline

Performance Marketing Analyst (Remote PaaS) - Caring
08.2021 - 08.2025
Customer Success Manager - Partsbase
11.2018 - 09.2021
Customer Account Executive - IDI (red Violet Company)
01.2017 - 10.2018
Harvardx - , Certificate in Professional Data Science
Aveta Business Instition - Six Sigma Certification, Lean Six Sigma Certification in Finance
Florida Atantic University - Bachelor of Science, Communications Systems Technology
University of London, UCL School of Management - , Corporate Strategy
Yale University - , Connected Leadership

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