Summary
Overview
Work History
Education
Skills

Sam Pierre

Boca Raton,FL

Summary

High-level of experience in Corporate strategy and Business Development. Demonstrated key components of client acquisitions, including marketing strategies, CRM, and performance metrics with a tenured consecutive track record in digital marketing and business development. Focused on building strong relationships with clients guiding them through product lifecycle to maximize value. Ultimate goal is to enhance client satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Performance Marketing Analyst

Caring.com (Remote PaaS)
Charlotte, NC
08.2021 - Current
  • Implemented Pay-Per-click Advertising for existing partner network. Strategic market planning for existing client partners.
  • Data Collection and analysis on market conditions and sales forecasts
  • Trend identification, and performance marketing, providing insights for improvement. Preparing detailed reports for stakeholders
  • Applied omnichannel marketing techniques to help facilitate partnership accounts through data integration. A focus on enhancing the customer experience, and personalization based on insights from surveys
  • Direct line of communication with operations team and VP of Sales within the organization
  • Master proficiency in a remote work atmosphere with a focus on Partner Success.

Customer Success Manager

Partsbase
Boca Raton, FL
11.2017 - 09.2021
  • Manager of customer relations in SaaS environment. Primary roll was to focus on retention rates per quota by providing an all in one customer experience for our end users.
  • Managed over 280 membership accounts equating to $1,200,000 in subscription contracts, also marketed ancillary products into existing customer base. Able to effectively manage and execute account receivables. Can effectively negotiate non-binding and contracted agreements
  • Onboarding: Assisting customers to get started with new features in company product suite
  • Relationship Management: Regularly communicationg with customers to understand their needs and feedback using surveys to develop consultations
  • Enterprise level senior account management experience. Problem resolution oriented account manager
  • Customer Success experience in data exchange, able to facilitate the transfer of data between systems in standard formats, enabling real time updates and sychronization.
  • Automation- can deliver value to customer and help automate task and work flows. Increasing interoperability allowing different systems and platforms to work together.

Education

Corporate Strategy

University of London, UCL School of Management
10-2024

Connected Leadership

Yale University
08-2024

Data Science Machine Learning

Harvardx
09-2021

Data Science Capstone

Harvardx
07.2021

Six Sigma Certification - Lean Six Sigma Certification in Finance

Aveta Business Instition
09-2019

Bachelor of Science - Business Administration

Florida Atantic University
08-2016

Skills

  • Client acquisitions modeling and implementation
  • CRM integrations and customer success implementation Omnichannel marketing strategy techniques for the SME brand
  • Collaboration and reporting,working with various departments to align marketing strategies with business objectives Preparing detailed reports for stakeholders
  • Client engagement, workflow automation, expert in application tooling and data analyzing
  • Content marketing, Search Engine Optimization, Paid advertising experience
  • Onboarding, customer engagement, able to measure success through relevant metrics, customer satisfaction scores, churn, and product usage statistics
  • Customer retention strategy implentation Budgeting and forcasting, subscription renewals management
  • Experience in people management and relationship Dedicated account management experience
  • Contract negotiation, both binding and non-binding business agreements, and proposals Can manage accounts payable and accounts receivable relations

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Sam Pierre