SAM P. MATHEW
Summary
Experienced aviation professional with 17 years in the Airport Industry, seeking an exciting and rewarding career in an organization that values professional growth. Eager to utilize expertise and contribute to the success of a dynamic team. Committed to showcasing resourcefulness and interpersonal skills to excel and make a significant impact in this field.
Overview
16
16
years of professional experience
Work History
Baggage Team Leader
QATAR AVIATION SERVICES
06.2012 - 11.2023
- Allocate and deploy manpower in respective zones according to the requirement
- Ensure all staff are aware of the customer airline requirement and work accordingly
- Ensure all operational staff work towards achieving the targeted Baggage Key Performance Indicators (KPIs) adhering to Safety requirements
- Co-ordinating customer airlines baggage requirements in accordance with instructions from Load Control
- Communicate effectively about load plan and required number of ULD for other airline (OAL) flights with Load Control/CLC and update if any shortfall or excess units or changes in plan
- Ensure QAS/QR and OAL SOPs are followed for baggage handling for both arrival and departure activities to achieve KPIs and avoid delays and mishandling
- Report any discrepancy to Duty Manager immediately for proper escalation and action to avoid its reoccurrence in future
- Responsible for overall transfer infeed to make sure inbound baggage are offloaded according to the precision time schedule
- Ensure a safe and secure build up and transfer of the specified baggage from the various baggage facilities to the aircraft side whereby the service levels are maintained as per the SLA / SOP
- Handling Mishandled baggage/Disruption bags to new flights according to their new routings/destinations
- Monitor SITA Telex/ Emails of Baggage Operations and all the activities are carried out in compliance with the SOP
- Initiating to forward all left behind baggage with minimum discrepancies
- Co-ordinate with QR and OAL Transfer desk for misconnection/re-routed passenger baggage handling
Customer Service Agent
AIR INDIA-SATS
06.2011 - 06.2012
- Processing delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
- Ensuring all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable
- Amending existing files with baggage status in a timely manner and pursuant to company policy
- Close baggage claims, files that have been resolved in a timely manner and pursuant to company policy
- Process all baggage tasks in the Task Manager Workflow
- Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office in accordance with prescribed timelines
- Arrange baggage delivery with baggage service delivery providers
- Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive devices
Ramp Agent
Bird Worldwide Flight Services
09.2009 - 05.2011
- Supervising Build-up of Baggage as per Airlines Load Plan in baggage make up
- Supervising break-up of baggage as per offloading priority in arrivals
- Ramp coordination by Loading Instruction Report, Flight Marshalling
- Supervising Turn around In-flight cleaning
Ground Handling Supervisor
KCIC-AIR INDIA SATS
05.2008 - 06.2009
- Supervising Auxiliary facilitation, ramp activity
- Supervising Cargo Build up and break up
- Supervising Turn around in-flight cleaning
Assistant Flight Despatcher
INDIAN AIRLINES
09.2007 - 02.2008
- Coordinating with pilots and other crew members to ensure that all safety procedures are followed
- Monitoring weather conditions to ensure flight safety, adjusting routes as needed
- Creating flight plans using information from the dispatcher's database of airport operations and runway configurations
- Providing pre-flight counseling to pilots about weather conditions, flight times, and other important information
- Scheduling aircraft maintenance checks and creating maintenance reports for each aircraft
- Verifying that aircraft's have enough fuel for their flights and updating fuel levels as needed
- Managing VHF channel communication
- (communication/coordination on SNAGS with required stakeholders)
- Monitoring Air Traffic Control communications to ensure safe passage of aircraft and coordination with PIC
- Communicating with pilots about any changes in plans or emergencies that may occur during a flight
- Managing and planning the roster for pilots based on their working hours and ensure their availability in the event of any disruption
- Authorized signatory for the release form for the hotel accommodations for P1/P2
Education
B.com - Travel and tourism
MG University
Advanced Diploma - Aviation Management
Trade-Wings institute of management
Higher Secondary Education -
Kerala Higher Secondary Board
Skills
- Team Building and Leadership
- Decision making
- Computer Skills- MS office
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Customer Service
- Customer Complaint Resolution
Advanced certified courses
- Principle of Load control from Qatar Airways.
- Dangerous goods training from Qatar Aviation Services.
- Dangerous goods training from (Category 8,9,10,11) from Tirwin academy.
- Dangerous goods Training Programme (category 7&8) from Bird Worldwide Academy.
- Ramp Safety Certificate from Bird Worldwide Academy.
- Firefighting and First aid awareness programme from Cochin International Airport.
- Galileo India format Trainer 1&2.
- World tracer training from Qatar airways.
- HAQIBA Baggage tracing system by Qatar airways.
- Safety and Security Training by Qatar airways.
- ALTEA CM/FM Training (basic level).
- AVSEC Training by Qatar airways (online course).
- BHS (Baggage handling system) course by Qatar Aviation Services.
Personal Information
- Passport Number: C 2520470
- Date of Birth: 12/27/85
- Nationality: Indian
- Driving License: India and Qatar
References
- Mr. Neeraj Varma, Assistant manager, Flight operations, Air India, Bangalore
- Abdel Baqi Ragheb, Baggage Officer, Qatar Aviation Services, Doha
Declaration
I hereby declare that the above-mentioned information is correct to my knowledge, and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
Malayalam
Native language
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Advanced
C1
Tamil
Intermediate
B1
Kannada
Intermediate
B1
Timeline
Baggage Team Leader
QATAR AVIATION SERVICES
06.2012 - 11.2023
Customer Service Agent
AIR INDIA-SATS
06.2011 - 06.2012
Ramp Agent
Bird Worldwide Flight Services
09.2009 - 05.2011
Ground Handling Supervisor
KCIC-AIR INDIA SATS
05.2008 - 06.2009
Assistant Flight Despatcher
INDIAN AIRLINES
09.2007 - 02.2008
Advanced Diploma - Aviation Management
Trade-Wings institute of management
Higher Secondary Education -
Kerala Higher Secondary Board
B.com - Travel and tourism
MG University