Sam Quintana

• Assist in the development of park signage, exhibits, and other interpretive materials to enhance visitor understanding of resources.
• Present complex scientific concepts in an approachable manner for diverse audiences, fostering increased appreciation and understanding of park resources.
• Work with park rangers on guided tours, providing accurate and interesting information about the park's natural and cultural resources.
• Collaborate with rangers to design and deliver educational outreach programs for local schools and community groups.
• Created a 3D model of the Valles Caldera to be used to educate park visitors on historical wildland fires that happened at the Valles Caldera.
• Created an interactive presentation board that tells visitors about the history of wildfires, history of wildfires at the Valles Caldera, and allows visitors to write about their experiences with wildland fires.
• Work with park rangers to talk to visitors about the history of the Valles Caldera.
• Help visitors purchasing gifts that are sold at the Valles Caldera's visitor areas.
• Interacte pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed
• Fosters effective patient relations with patients, the public and providers by listening, responding and escalating when appropriate
• Round with patients waiting to insure their comfort and to inform of delays when applicable
  

Encounter Components:

• Review and follows order entered into the EHR by the clinician
• Schedule return visits lab, radiology, STAT & ASAP appointments and advanced imaging* Obtain Prior Authorization/Referral per payor protocols
• Validates patient MyChart Access
• Prints AVS as applicable with double check for HIPAA privacy
• Collects any backend patient balance such as high deductible
• Communicates effectively to ordering clinician when any restriction, such as access, restricts or prohibits scheduling as ordered
  
• Financial Accountabilities:
• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders(patient, patient representative, OR, etc) if a breakdown occurs
  

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.
  

Medical Record Components:

• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records
  

Patient Relations:

• Comprehend quality service connection to patient satisfaction and reimbursement
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type
  

Patient Safety:

• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manger to alert the clinical team. Assist in any manner the clinic team directs.
• Ensure check out area, waiting area and walkways are clear of any unnecessary items and are clean and neat.
• Report any concern that may create a safety issue.
• Annual competency completion of Clerical Staff during a Code Blue
  

Quality Improvement:

• Appointment reminder calls
• Rescheduling
• Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines
• Works with assigned physicians to maximize schedule effectiveness

• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.

• Assisted in the development of park signage, exhibits, and other interpretive materials to enhance visitor understanding of resources.
• Presented complex scientific concepts in an approachable manner for diverse audiences, fostering increased appreciation and understanding of park resources.
• Worked with park rangers on guided tours, providing accurate and interesting information about the park's natural and cultural resources.
• Collaborated with rangers to design and deliver educational outreach programs for local schools and community groups.
• Created a 3D model of the Valles Caldera to be used to educate park visitors on historical wildland fires that happened at the Valles Caldera.
• Created an interactive presentation board that tells visitors about the history of wildfires, history of wildfires at the Valles Caldera, and allows visitors to write about their experiences with wildland fires.
• Worked with park rangers to talk to visitors about the history of the Valles Caldera.
• Helped visitors purchasing gifts that are sold at the Valles Caldera's visitor areas.
• Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.

• Handled in-store purchase payment processing with cash and credit cards.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Greeted customers and helped with product questions, selections, and purchases.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

• Hours per week: 3
• Perform assessments of potential hazards and risk and conduct incident analysis.
• Drive and operate firefighting vehicles, such as pumpers, aerial ladders trucks, and tender vehicles.
• Maintain good working relations; to communicate orally and in writing; to lift and carry heavy loads, and to apply emergency first aid techniques, and to conduct complete HAZMAT incident analysis.
• Perform structural firefighting duties for a variety of facilities, which may include large multi-storied buildings, industrial areas, and/or base storage facilities.
• Perform rescue of personnel and a variety of first aid measures to alleviate further injury and prepare the victim(s) for transport to a medical facility.
• Maintain firefighting equipment and fire station facilities. Performs functional tests and inspections.
• Complies with health, safety, and environmental rules and procedures and performs work in a manner that enhances the safety of the work environment.
• Operate communications equipment.
• Knowledge to drive and operate firefighting vehicles of significant complexity, and the principles of hydraulics as they pertain to waterflow, water pressure, water levels, line (friction) losses, etc.
• Knowledge of basic and specialized structural firefighting equipment (fire alarm system operation, fire extinguishing equipment operation, etc.), techniques, and procedures; and of basic and specialized building design, construction, and occupancy.
• Knowledge of hazardous materials emergency response procedures, equipment, identification, and mitigation actions.
• Knowledge of emergency first aid techniques; and safety requirements as outlined in applicable safety standards, regulations, and/or technical orders.
• Educate public and community members on fire safety and prevention methods to provide life-saving techniques.
• Maintain strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
• Must be effectively capable of performing a variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders, and using pike poles, smoke ejectors, and forcible entry tools.
• Conduct equipment and vehicle checks each shift to maintain continuous and safe operation.
• Inspect all equipment following each fire call to ascertain the effective functionality of hoses, breathing masks, and fire tools.
• Participate in fire and EMS training exercises and in-class training to improve fire and EMS knowledge.
• Maintain levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives, and provide medical care.
• Respond to emergency medical calls to perform lifesaving procedures and other emergency medical services.
• Evaluate vital signs and assesses the mental status of patients to determine care and treatment.
• Accurately complete written and verbal reports on patient care to hospital emergency departments.
• Restock the ambulance with proper equipment such as vents, ET tubes, medication, and IV pump tubing to maintain optimum inventory.
• Santa Fe County Fire requires that volunteers run 15% of calls per year based on the annual call volume rate in each district in order to maintain active volunteer status

• Hours per week: 12 to 24
• Works in the progressive care unit.
• Maintain current and accurate medical records for patients.
• Maintain rapport with all unit staff, including physicians, nurses, and other healthcare personnel.
• Courteously greets and directs customers. Promotes/facilitates accurate and timely unit communication. Keeps locator boards current.
• Answers telephones and efficiently processes information, including accurately transcribing physicians' orders.
• Communicates and processes necessary paperwork/information for patient admissions, transfers, and discharges. Responsible for completing and organizing medical records during discharge.
• Maintains correct census and bed status report. Assembles patients' charts and organizes them daily by filing pertinent reports and adding blank forms as needed.
• Maintains and accounts for office supplies for the unit. Assists in maintaining nursing units' cleanliness and orderliness.
• Technician Duties: Monitors, collects, and records information in the patient record. Collects and records vital signs, weights, and other patient data. Transports patients and documents action inpatient records.
• Participates in the nutritional well-being of patients through tray delivery, assistance with patient set-up, and feeding. Accurately records input and output.
• Assists with activities of daily living such as personal hygiene (shaving, mouth care, foot care, pericare, and bathing), positioning, and ambulation.
• Communicate information pertinent to the end-of-shift summation before leaving the unit.
• Rounds on patients and families frequently to assess and address personal needs, concerns, or comfort-related issues. Reports information to the responsible nurse for resolution when necessary.
• Inserts and removes gastric and urethral tubes. Performs enemas and disimpactions. Removes peripheral, intravenous therapy lines. Performs phlebotomy on certain units after specific training.
• Operates patient monitoring systems specific to unit needs (such as cardiac and fetal heart monitoring). Performs bedside testing such as Oximetry, ECG, Glucometery, urinalysis, and other tests.
• Assists nurses and physicians with sterile procedures such as performing wound care and dressing changes.
• Assist with applying and removing restraints under the direction of an RN.
• Applies oxygen delivery devices as ordered without altering settings or determining rates. Assists patients with portable or wall oxygen, and assures proper storage of E cylinders.
• Documents all care provided in the appropriate place in the patient record. Assembles patient charts. Posts laboratory and other results in patients chart. Uses the computerized documentation system at the skill level commensurate with the responsibilities included in this description.
• Delivers specimens to Laboratory, Microbiology, and Pathology. Transports x-rays, blood products, and equipment.
• Ensures cleanliness of nutrition areas and general unit. Cleans and stores equipment. Empties trash, linen bags, and sharps containers. Stocks medical supplies, linens, and paper goods. Inventories equipment as required. Processes broken equipment as directed. Maintains equipment logs as required.
• Provides prescribed medical treatment and personal care services to ill and injured patients.
• Provide quality nursing care to a variety of patients whose ages may range from 17 years to 100+ years.
• Turn and position patients to maintain proper body alignment, lift, ambulates, and transfer patients.
• Promote the physical independence of the patient by encouraging and teaching individual patients and groups of patients in self-care activities, such as progressive steps in personal hygiene, bathing, and oral care also assists in teaching and encouraging other care activities such as eating, dressing, undressing, and bladder and other training as needed.
• Performs other functions as required.
• Works 12 hour shifts.
• Cares for anywhere between 1 and 28 patients per shift.

• Hours per week: 30
• Collected samples of materials and coordinated testing for hazardous conditions.
• Developed recommendations to reduce hazards by improving gear, behaviors, and procedures.
• Created safe work environment by complying with safety, health and security requirements.
• Must have strong communication and customer service skills
• Strong technology skills (navigate a cell phone, tablet, and applications)
• Implement Reel Health COVID-19 information and safety protocols.
• Maintained excellent attendance record, consistently arriving to work on time.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
• Recommended safety measures to help protect workers from potentially hazardous work methods, processes, and materials.
• Conduct weekly Covid testing for set and studio crew members.
• Conduct Covid testing three or more times per week for actors.
• Conduct daily Covid assessment and temperature check for every person coming onto the studio lot.
• Ensure every one coming onto the studio lot is given a colored band after passing assessment and temperature check.
• Ensure everyone entering the studio lot is wearing the proper PPE.

• Hours per week: 36
• Maintains confidentiality of all healthcare information.
• Evaluate patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Communicate with lucid patients to gather incident and medical history information.
• Develop and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Communicate with patients about pain, comfort and needs during transportation and preliminary medical care.
• Responsible for effective communication between patients, families, and healthcare team members.
• Restock ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
• Work primarily doing interfacility transports but will also transport patients home.
• Wash, vacuum, clean and waxes ambulance and service vehicles according to maintenance schedules. Removes heavy road grime and material from wheels and clean tires. Cleans, inspects, and vacuums the ambulance cab area, including the dash, console, floor, walls, and under the seats. Cleans, disinfects and inspects the patient compartment area including the supply shelves and compartments as needed in accordance with the unit cleaning schedule or as required though usage.
• Washed, cleans, and vacuums company vehicles as needed.
• Reports any new damage or other problems, including potential safety hazards noted upon inspection to the Supervisor or their designee.
• May check and verify appropriate fluid levels of vehicles during daily cleaning and inspections.
• Cleans and inspects the emergency warning lights and siren horns, turn signals, engine belts, tires, batteries, headlights, and related equipment daily.
• Provides weekly inventory for ordering of supplies, and provides oversight of fluctuations in standard usage models to guarantee adequate par levels for patient care.
• Responsible for maintenance, cleaning and functionality check of all equipment, including but not limited to pulse oximetry, cardiac monitors, computer laptops, monitor and gurney batteries, portable suction units, and IV pumps. Includes use of CDC compliance cleaners and disinfectants to meet OSHA standards in addressing all potential biohazards.
• Documents rotation, replacement and proper expiration control of all pharmaceuticals including narcotics.
• Transport between 0 and 6 patients per day.

• Hours per week: 30
• Maintain and repair skis, snowboards, ski boots, snow boots, helmets for customer use.
• Fit guests with proper equipment for safe skiing and snowboarding.
• Assist guests with putting on boots and helmets.
• Assist guests with their personal equipment for repairs and fitting boots.
• Manage multiple tasks in a high-volume environment.
• Greet customers with enthusiasm, offered to take orders and fulfilled each task quickly and correctly.
• Address guest complaints and resolved issues to promote satisfaction.
• Respond quickly to customer inquiries, answering questions, and offering insight into products.
• Ski Santa Fe entertains between 10 and 3,000 guests per day.

• Hours per week: 29
• Deal Blackjack, Roulette, Bonus Spin Blackjack, Heads Up Hold'em, and Craps.
• Keep pit clean and stocked with water, ashtrays, cup holders, and matches.
• Act as temporary pit supervisor when supervisors took lunch breaks or when supervisors were on vacation.
• Document opening tables, table fills, player buy-in and cash-out, card and dice inventory, and closing tables.
• Promote customer retention and satisfaction by greeting guests and encouraging a fun gameplay environment.
• Create an enjoyable atmosphere for players by engaging patrons in a positive and entertaining conversation.
• Monitor players during each hand to identify possible cheating or other unscrupulous behavior.
• Must have a strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
• Assess and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers, and rotation of play.
• Participate in short-handed games to meet the required minimum number of players and keep gameplay moving.
• Collect bets from game losers and paid out winnings to game-winners, keeping each hand running smoothly and efficiently.
• Maintain fast, smooth game pace by efficiently handling dice, chips, money, and cards.
• Resolve conflicts and negotiate mutually beneficial agreements between parties.
• Check bills with counterfeit pens to spot and refuse counterfeit currency.
• Check identification for proof-of-age. Note: Legal gambling age is 21.
• Required to monitor between 1 and 6 different table games per shift when supervising.
• Will supervise between 1 to 10 people at any given time.

• Hours per week: 18
• Ensure proper operation of conveyor belts and chair lifts.
• Perform safe loading and unloading of Ski Santa Fe guest.
• Scan guest passes to ensure tracking of guests in case of injury or disappearance also scanned passes to ensure no fraudulence of ski passes.
• Maintain snowpack in loading and unloading areas for guest safety.
• Knowing control panel operation and procedure to ensure guest safety.
• Ski Santa Fe entertains between 10 and 3,000 guests per day.

• Hours per week: 15
• Practice safe unloading and loading of packages.
• Practice safe handling and sorting of packages.
• Use hand-held scanners and physical logs to accurately track item movements.
• Sort items according to its destination.
• Remove jams and unblocked conveyor systems to maintain the flow of goods.
• Use pallet jacks to transfer large products from one area of the warehouse to another, allowing for easier accessibility.
• Attach identifying tags to containers to mark with identifying shipping information.
• Fedex receives up to 9,000 packages or more per day.

• Hours per week: 25
• Deliver goods and products to various auto shops on time and in excellent condition.
• Assist front counter employees with registers and customers.
• Clean and maintain the company vehicles and assess vehicles for damage after each shift.
• Maintain consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Generate consistent referrals and repeat business by providing friendly and fast service.
• Load and secure items in trucks to avoid damage to parcels during delivery.
• Coordinate efficient routes to avoid delays and optimize schedules.
• Update personal logs and business tracking documents accurately and according to schedule requirements.
• Maintain accurate logs of all deliveries, including business and payment information.
• Reconcile cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
• Operate cash register for cash, check, and credit card transactions with 90% accuracy.
• Check prices for customers and process items sold by scanning barcodes.
• Help customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
• Restocked, arranged, and organized merchandise in front lanes and in the backroom to drive product sales.
• Review weekly sales circulars and monitor price changes to promote products to customers.