Sam Rhodes

Drive from pickup trucks, flat beds and eighteen wheelers also secure loads with proper straps and tie downs load and unload with Moffitt

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Verified contents of inventory loads against Bills of Lading.
• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Dropped and hooked trailers and changed configuration of equipment.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

• Operated with safety and skill to avoid accidents and delays
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
• Inspected trucks for malfunctions and reported vehicles to management for corrective action
• Maintained daily, legible DOT log book and submitted corresponding documents
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
• Executed safety practices and inventory loading without customer complaints, accidents or lost-time.

• Worked effectively with repair staff and parts providers, staying current on availability and service processes
• Presented different repair options to customers to help each person make appropriate choices
• Logged work orders and change orders into [Software] database to track job status
• Consulted with customers to assess service requirements and produce accurate orders
• Resolved concerns with products or services to help with retention and drive sales
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Offered every customer outstanding service, promoting high satisfaction and cementing loyalty
• Operated with safety and skill to avoid accidents and delays
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
• Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
• Inspected vehicle before and after every trip and conducted minor repairs
• Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle
• Enforced on-time shipment of products to create exceptional customer experiences.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Recommended products to customers, thoroughly explaining details
• Delivered prompt service to prioritize customer needs
• Maintained up-to-date knowledge of product and service changes
• Sought ways to improve processes and services provided
• Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.