Sam Riza

• Collaborated with team members to ensure smooth workflow and successful project completion.
• Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
• Load unload bobtail trucks from warehouse to job sites and helped install office furniture type products on site at customers company location.
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• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Assisted call-in customers with questions and orders.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.
• Streamlined call response times for improved customer experience through effective communication techniques.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Logged call information and solutions provided into internal database.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
• Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
• Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Daily driver for vehicles for company and personal to and from job sites,in work vans and small and large bobtails like Penske trucks.

Office furniture installer for everything from cubicles to end cap tables, desks,chairs with and without hydraulic pumps,for offices schools brand new being built, hospitals,on site military bases fort Sam ,lacland.basically any business with the need for office type cubicle type furniture to be bought and installed from.

Warehouse personal basically keep warehouse clean and up to par with shipments to unload via forklift operator from 18 wheelers and load up in our warehouse for inventory or straight to our bobtail trucks for delivery and installments and of course taking inventory of as well

• Developed and implemented sales strategies to increase revenue.
• Monitored sales analytics regularly to identify areas of improvement in overall performance metrics.
• Enhanced client satisfaction by providing personalized solutions and support for their business needs.
• Increased sales revenue by developing and maintaining relationships with key clients.
• Built day-to-day contacts for customers, managed MDA compliance and enhanced customer satisfaction.

Cold called independent electricians,plumbers,HVAC technicians,and basically recruited them to take on extra work via there occupation and in there area in which they worked in already.sub contracted with a property management company in charge of American homes for rent, through Sears service live as the company and call center in which I worked for

• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Counseled debtors on payment options and arranged installment agreements.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.
• Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.