Samuel Salazar
Operations Manager
Los Angeles,CA
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Project Manager
Zara USA
09.2021 - Current
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Directed training programs and development paths for managers and supervisors.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed new employee orientation training process for more than 100 employees each year.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
- Identified flaws in bodies of management failing in efforts to address and improve business ethically and financially.
- Gained the trust of my leaders to lead multiple different projects/initiatives independently.
Operations Manager
Zara USA
08.2016 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Increased sales by $1.2M by establishing goals, overseeing performance and creating a SOP different from the previously standardized one in place.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
High School Diploma -
Los Angeles School of Global Studies
City Of Los Angeles, CA06.2013
Skills
- Critical Thinking
- Team Development Strategies
- Negotiation and Conflict Resolution
- Innovative Training Approaches
- Exceptional Communicator
- Coaching and Mentorship
- Curriculum Planning and Implementation
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
Zara USA
09.2021 - Current
Operations Manager
Zara USA
08.2016 - Current
High School Diploma -
Los Angeles School of Global Studies
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