Sam Samaan
Chandler,Arizona
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Rigatonys
ServerLine CookBartender
03.2019 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across night, weekend and holiday shifts.
Airport Customer Service Agent
Customer Service Department
04.2016 - 09.2018
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Used [Software] to prepare pre-departure and post-departure reports and passenger manifests.
- Recommended [Type] corrective measure to handle customer complaints, decreasing complaints by [Number]%.
- Introduced complex baggage screening system, increasing screening accuracy [Number]%.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Bookstore Assistant
Customer Service Department
01.2015 - 05.2018
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with locating books and other materials in store.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with other staff to support smooth daily operations.
- Wrapped, boxed and weighed bakery department products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Business Marketing - Business Management
Arizona State University
Tempe, AZ05.2024
Business Marketing - Sales And Marketing Education And Financing
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2022
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2019
Skills
- Facility Safety
- Palm OS
- Safety Verifications
- Mathematics
- Flexible and Adaptable
- Self-Motivated
- Data Entry
- Teamwork and Collaboration
- Training Junior Team Members
- Customer Satisfaction
- Creative Solutions
- Staff Recruitment
- Rewards Programs
- Insurance Policies
- Commercial Property
Timeline
Rigatonys
ServerLine CookBartender
03.2019 - Current
Airport Customer Service Agent
Customer Service Department
04.2016 - 09.2018
Bookstore Assistant
Customer Service Department
01.2015 - 05.2018
Business Marketing - Business Management
Arizona State University
Business Marketing - Sales And Marketing Education And Financing
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Corona Del Sol High School
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