Sam Samir
Sterling Heights,MI
Summary
Driven and dependable professional with a proven track record in customer service and managing multiple priorities with a positive attitude. Fluent in English and Arabic, I excel in fostering trust and satisfaction among clients and enhancing patient experiences. My dedication to quality assurance and punctuality sets me apart.
Overview
7
7
years of professional experience
Work History
Receptionist
WellStreet Urgent Care
Rochester Hills, MI
01.2023 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls relevant medical professionals
- Provided outstanding customer service to patients, answering questions and addressing concerns.
- Kept reception area clean and neat to give patients positive first impression.
- Verify insurance eligibility and coverage for patients.
- File and maintain patient records in accordance with HIPAA regulations.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improve patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Guest Service Representative/Tech Constluant
Target
Rochester Hills, MI
07.2018 - Current
- Welcomed guests on arrival, displaying professional and friendly approach to create a welcoming environment
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
Cashier/Food Service Worker
Taco Bell
Rochester Hills, MI
09.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor of Science - Biology
Oakland University
Rochester, MIAssociate of Applied Science - Homeland Security
Macomb Community College
Clinton Township05.2025
Associate of Applied Science - Biology
Macomb Community College
Clinton Township, Michigan05.2022
High School Degree -
Sterling Heights High School
Sterling Heights, Michigan06.2018
Skills
- Fluent in English and Arabic
- Leadership for Two Years in High School
- Freshman Mentor
- Volunteering
- Customer Service
- Hipaa Compliance
- Office Administration/Document Filing
- Dependable and Adaptable
- Observant and Detail Oriented
- Performance Improvement
- Security awareness
- Strategic Planning
References
- Olivia Wallace, Manger at Wellstreet, 810-338-0892
- Elisabeth Nowell, Manger at Wellstreet, 586-305-9559
- Kyra Durrett, Former Target Hr Assistant, 313-425-6303
- Selina Shiana, Intelligence agent (current mentor) 586-801-2049
- Josh Stanforth, Former Manager at Target, 937-728-0495
- Kelly Lale, Former manager at Target, 586-243-4614
Languages
Arabic
Native or Bilingual
Timeline
Receptionist
WellStreet Urgent Care
01.2023 - Current
Guest Service Representative/Tech Constluant
Target
07.2018 - Current
Cashier/Food Service Worker
Taco Bell
09.2017 - 06.2018
Bachelor of Science - Biology
Oakland University
Associate of Applied Science - Homeland Security
Macomb Community College
Associate of Applied Science - Biology
Macomb Community College
High School Degree -
Sterling Heights High School