Sam Sananikone
Amarillo,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Account Manager
Coca Cola Southwest Beverages
10.2015 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Service Supervisor
Halliburton Energy Services
01.2013 - 10.2015
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Store Manager
Rent A Center Warehouse & Retail Store
01.2006 - 05.2012
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Associate of Science - Nursing
Amarillo College
Amarillo, TX05.2025
Skills
- Customer Service
- Customer Relationships
- Customer Satisfaction
- Client Relationship Building
Languages
Laotian
Native or Bilingual
Spanish
Limited Working
Timeline
Account Manager
Coca Cola Southwest Beverages
10.2015 - Current
Service Supervisor
Halliburton Energy Services
01.2013 - 10.2015
Store Manager
Rent A Center Warehouse & Retail Store
01.2006 - 05.2012
Associate of Science - Nursing
Amarillo College
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