Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Saragusa

HAMMOND,LA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

RV PART'S MANAGER

BERRYLAND CAMPERS
PONCHATOULA, LA
10.2012 - Current
  • Initiated new projects that resulted in increased productivity across all departments.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Assigned work and monitored performance of project personnel.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and trained new employees to meet job requirements.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Loranger High School
Loranger, LA
05-1996

Some College (No Degree) - Microbiology

LSU
Baton Rouge, LA

Some College (No Degree) - Business Administration And Management

DEVRY
Alpharetta, GA

Skills

  • Policy Implementation
  • Business Development
  • Staff Management
  • Schedule Preparation
  • Verbal and Written Communication
  • Sales Techniques
  • Cross-Functional Team Management
  • Team Leadership

Timeline

RV PART'S MANAGER

BERRYLAND CAMPERS
10.2012 - Current

High School Diploma -

Loranger High School

Some College (No Degree) - Microbiology

LSU

Some College (No Degree) - Business Administration And Management

DEVRY

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Sam Saragusa