Sam Scavuzzo
Blackwood,NJ
Summary
Experienced IT professional looking to further advance my career by working with new and unfamiliar technologies, as well as applying the skills and knowledge I already have to make an impact on a companies IT department
Overview
6
6
years of professional experience
Work History
IT Systems/Network Administrator
McCollister's Transportation
06.2021 - Current
- Providing system and network administration, as well as level 2 and 3 IT support to company headquarters, as well as several warehouses across the country
- Responsible for the installation maintenance, configuration, and reliable operation of computer systems, networks, servers, company applications and end user systems
- Remote administration of warehouse wireless networks throughout the US
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications for planning and implementing new or upgrades of IT infrastructure
- Manage all IT projects to ensure successful completion
- Implement appropriate processes for data protection, disaster recovery, and failover procedures
- Maintain user network accounts through Azure and Active Directory
- Responsible for administrative functions in Gsuite and Office 365
- Configure Intune endpoint management on all company machines
- Manage user accounts for all company applications (Smartsheets, Adobe, Dossier, AS400, Striven, etc.)
- Creating best practices, SOPs, and structured workflows
- Train team members on use of technology
IT Technician
Axia Women's Health
03.2020 - 06.2021
- Provided IT support to multiple medical practices in NJ and PA
- Provide level 2 and 3 support remotely or on site depending on the needs of the support request
- Responded to and resolved support requests for a wide-range of IT issues including but not limited to
- Windows OS, Office 365, application support, eClinicalWorks, printing, Citrix, etc
- Closely monitored incoming issues and request via ticket submission, phone calls and chat
- Coordinated onsite visits to multiple offices for physical hardware troubleshooting and installation
- Identified opportunities to improve IT support services and, in collaboration with the team, executed on those opportunities
- Imaged and deployed new PC's
- Kept track of IT inventory
- Used SCCM to keep PC's updated and install patches across company
- Assisted in the setup of newly acquired offices
- Kept knowledge base and documentation updated
IT Specialist
Atlantic Tomorrows Office
10.2018 - 03.2020
- Provided technical support for end users at multiple businesses at an MSP
- Would troubleshoot network, hardware and software issues, escalating service tickets when necessary
- Managed user accounts in active directory across hundreds of companies
- Set up and managed user email accounts in Outlook, Gmail, Appriver, GoDaddy, etc
- Kept IT knowledge base updated in IT Glue for each company to ensure information was readily available
- Troubleshoot and research issues for a variety of different software and programs, many specific to each business
- Reaching out to software and hardware vendors for additional support, as well as coordinating with in house field support
- Monitored servers for each client, making sure they stayed up and running
- Made sure tickets were handled in a timely manner
Technical Support Representative
CCTV Security Pros
10.2017 - 10.2018
- Taking and logging calls related to technical issues with the companies security systems
- Helped clients with hardware and network problems, including but not limited to faulty wires, configuration of network switches, port forwarding, setting up users with remote viewing capabilities, etc
- Connected to customer PC's to configure security systems
- Created spreadsheets for organizing support tickets and customer orders
- Configured switches and IP cameras to integrate with user networks
- Configured routers and cable modems to work with companies DVR's and security cameras
- Programmed DVR software and hardware to meet users needs
- Helped users set up security systems for remote access
Education
Associates Degree - Computer Information Systems
Camden County College
2017
Skills
- System Administration
- Network Administration
- Project management
- Disaster Recovery
- Document management
- Azure
- Cisco Meraki Equipment
- Inventory Tracking
- Diagnosis and Troubleshooting
- Hardware and Software Monitoring
Timeline
IT Systems/Network Administrator
McCollister's Transportation
06.2021 - Current
IT Technician
Axia Women's Health
03.2020 - 06.2021
IT Specialist
Atlantic Tomorrows Office
10.2018 - 03.2020
Technical Support Representative
CCTV Security Pros
10.2017 - 10.2018
Associates Degree - Computer Information Systems
Camden County College
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