Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Schifrin

Summary

15 + years of providing exceptional customer service in a variety of industries. 6+ years of experience in driving customer support through accounts management, data entry, and administrative duties. Achieves high-volume auditing tasks to minimize losses and decreases accounts payable percentage through proactive communication. Consistently conducts seamless operations between multiple parties while ensuring accuracy and timeliness. Able to explain complex concepts to diverse clients and executives while handling confidential information.

Overview

2026
2026
years of professional experience

Work History

Administrative Assistant

CARLOS’ N CHARLIE’S LAS VEGAS
2023 - Current


  • Manage correspondence and communications, maintaining professional standards and confidentiality.
  • Maintain thorough filing systems, enhancing document retrieval processes.
  • Assist in budget tracking and expense reporting, ensuring accuracy in financial documentation.
  • Adhere to privacy policies and implementing secure filing systems.
  • Streamline invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

Administrative Assistant

FOSTER WEST CORPORATION
01.2022 - 01.2023
  • Acted as first point of contact for all visitors. Processed the collection of paperwork to submit to accounting department daily. Audited documents and correctly organized before scanning and filing. Filed completed documents in organized manner. Maintained orderly and well-stocked office supply inventory. Assisted in onboarding new employees with discretion. Engaged fellow employees in company wide activities.
  • Completed manual filing of backlogged documents and end of year filing.
  • Launched new organizational methods, decreasing unnecessary spending.
  • Received positive feedback from coworkers and superiors following catering events and holiday activities.

Office Assistant

ROSE PEST SOLUTIONS
01.2021 - 01.2022
  • Completed data entry including customer information and contract agreement details. Managed service agreement documentation, service appointment scheduling, and payment processing. Processed payment information including accurate amounts and timely submissions.
  • Decreased accounts receivable including recent drop from 30% to less than 10%; sent proactive communication and increased auto pay.
  • Received positive performance reviews and feedback from superiors and coworkers after organizing archived paper documents ensuring compliance and ease of use.
  • Implemented cash deposit process that became a companywide practice.
  • Discovered errors and avoided customer overcharges; decreased potential losses.

Existing Claims Customer Service

ENDURANCE
01.2020 - 01.2021
  • Explained contracts and claims processes. Described contract details to unhappy customers and de-escalated situations. Ensured contract terms and conditions adherence. Advised customers on how to accelerate claims process.
  • Specialized in car warranty extension program; understood all available contracts including coverage and claim denials.
  • Completed outbound calls on behalf of customers; improved client experience.

Assistant Warranty Administrator

FIELDS BMW
01.2018 - 01.2020
  • Audited paperwork checking for accuracy and completeness. Ensured technicians received proper pay and manufacturer paid correctly. Saved costs by catching errors before processing. Entered data while following specific policy and procedure. Helped eliminate backlog of repair orders requiring claim submission and/or auditing process.
  • Received positive feedback from technicians, advisors, and service manager for creating and maintaining efficient and accurate work environments.
  • Improved process ensuring departments adhered to policy and procedures; received payments quickly from BMW for submitted claims.

Education

Bachelor of Art - Sociology

University of IL Chicago
05.2013

Skills

  • Quality Assurance
  • Data Entry
  • Cash Reconciliation
  • Payment Processing
  • Banking Deposits
  • Financial Transactions
  • Office Supply Inventory
  • Account Support
  • Customer Support
  • Team Leader
  • Document Review
  • Microsoft Office Suite

Timeline

Administrative Assistant

FOSTER WEST CORPORATION
01.2022 - 01.2023

Office Assistant

ROSE PEST SOLUTIONS
01.2021 - 01.2022

Existing Claims Customer Service

ENDURANCE
01.2020 - 01.2021

Assistant Warranty Administrator

FIELDS BMW
01.2018 - 01.2020

Bachelor of Art - Sociology

University of IL Chicago

Administrative Assistant

CARLOS’ N CHARLIE’S LAS VEGAS
2023 - Current