Sam Scothern
Flagstaff,AZ
Summary
Versatile Student Manager, Rental Technician & Social Media Specialist with years of experience in customer service. Knowledgeable on retail sales, rental sales, marketing, creating and scheduling content, and more.
Overview
5
5
years of professional experience
Work History
Digital Marketing Assistant
Northern Arizona University
Flagstaff, Arizona
02.2024 - Current
- Worked with the marketing department and digital marketing team to help develop and execute initiatives in support of the NAU brand.
- Pitched new ideas and strategies to support NAU's web pages.
- Organized meetings to collaborate with coworkers on various projects.
Ski Technician
Weber State Outdoor Program
Ogden, UT
12.2020 - 12.2023
- Performed ski and snowboard maintenance, including waxing and sharpening edges.
- Fully trained on Wintersteiger's Omega SBI, Trim B, and Waxjet Pro machines.
- Communicated with customers about what their skis needed and how much they would cost.
- Completed ski tunes efficiently and with care.
- Years of experience hand-tuning prior to using machines.
Social Media Specialist
Weber State Outdoor Program
Ogden, UT
06.2020 - 12.2023
- Developed social media content and scheduled posts to coincide with target audience usage.
- Wrote social media content to increase engagement with customers.
- Posted new content for products and services when managing marketing and release calendars.
- Managed the organization's social media presence by posting messages, answering posts, and monitoring conversations.
- Developed the ability to react and change schedules and content on the spot due to being hired at the height of the pandemic.
Rental Center Student Manager
Weber State Outdoor Program
Ogden, UT
11.2019 - 12.2023
- Outfitted customers with perfect rental equipment and accessories based on expressed needs, thoroughly documented transactions and inspected and helped load rental items.
- Inspected rental equipment upon return, closed transactions efficiently, and performed routine maintenance or minor repairs in preparation for the next customer.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Education
Parks and Rec Mgmt -
Northern Arizona University
Flagstaff, AZ05.2026
High School Diploma -
Ogden High School
05.2022
Skills
- Customer Service, Problem-Solving, Verbal and Written Communication, Digital Marketing, Team Collaboration, Detail-Oriented, Social Media Marketing, Product Knowledge, Computer Proficiency, Cash and Credit Card Transactions, Accuracy and Efficiency, Friendly, Positive Attitude, Reliable and Trustworthy, Problem Resolution, Merchandise Display Maintenance, Maintenance and Repair, Microsoft Excel, Communication Skills
Timeline
Digital Marketing Assistant
Northern Arizona University
02.2024 - Current
Ski Technician
Weber State Outdoor Program
12.2020 - 12.2023
Social Media Specialist
Weber State Outdoor Program
06.2020 - 12.2023
Rental Center Student Manager
Weber State Outdoor Program
11.2019 - 12.2023
Parks and Rec Mgmt -
Northern Arizona University
High School Diploma -
Ogden High School
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