Sam Shakir
El Cajon,California
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Supervisor
Lifestyle El Cajon
08.2023 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Educated staff on organizational mission and goals to help employees achieve success.
Assistant Manager
JCPenney
11.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Representative
Hollister.Co
08.2022 - 11.2022
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Business OF Technology
San Diego State University
San Diego, CA05.2027
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.2023
Skills
- Employee Motivation
- Complex Problem-Solving
- Training and mentoring
- Process Improvement
- Computer Skills
- Multitasking
- Dependable and Responsible
- Customer Support
- Sales Support
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Lifestyle El Cajon
08.2023 - Current
Assistant Manager
JCPenney
11.2022 - Current
Representative
Hollister.Co
08.2022 - 11.2022
Business OF Technology
San Diego State University
High School Diploma -
El Cajon Valley High School
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