Samuel Smith
Florence,SC
Overview
16
16
years of professional experience
Work History
Assistant Manager
McDonald's
08.2007 - 07.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Overnight Manager
RaceTrac Petroleum Inc.
07.2008 - 09.2009
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
Twister Operator
Mohawk Carpet
09.2009 - 10.2010
- Enhanced product quality by implementing precise machine adjustments and maintaining optimal settings.
- Reduced downtime by conducting regular equipment inspections and performing timely maintenance tasks.
- Increased production efficiency with effective communication and collaboration among team members.
- Maintained a safe work environment, adhering to company safety protocols and training new employees on proper procedures.
Bartender
The Hayloft
07.2011 - 10.2012
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Server
Jim Oliver's Smokehouse
08.2013 - 09.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Chacon's
05.2016 - 10.2016
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Front of House Manager
Buzz's Roost
10.2016 - 02.2017
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Server Captain
California Dreaming Restaurant
03.2017 - 02.2018
- Enhanced customer satisfaction by delivering exceptional service and timely assistance.
- Managed server team for efficient table coverage and optimal dining experience.
- Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
Lead Cocktail Server
Redbone Alley
09.2023 - 11.2023
- Enhanced guest experiences by providing exceptional cocktail service and tailored recommendations.
- Increased customer satisfaction with engaging conversations and attentive service.
- Streamlined drink preparation process for a more efficient and timely service to guests.
- Collaborated with bartenders to ensure accurate beverage orders and seamless service delivery.
- Trained new team members on proper serving techniques and company policies, promoting consistency across staff.
- Participated in inventory management tasks, maintaining adequate stock levels for daily operations.
Server
Chilis's Bar And Grill
11.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Social Work
University of North Alabama
Florence, AL04.2014
Associate of Science - Pharmacy Technology
North Georgia Technical College
Clarkesville, GA05.2011
High School Diploma -
White County High School
Cleveland, GA05.2008
Timeline
Server
Chilis's Bar And Grill
11.2023 - Current
Lead Cocktail Server
Redbone Alley
09.2023 - 11.2023
Server Captain
California Dreaming Restaurant
03.2017 - 02.2018
Front of House Manager
Buzz's Roost
10.2016 - 02.2017
Server
Chacon's
05.2016 - 10.2016
Server
Jim Oliver's Smokehouse
08.2013 - 09.2015
Bartender
The Hayloft
07.2011 - 10.2012
Twister Operator
Mohawk Carpet
09.2009 - 10.2010
Overnight Manager
RaceTrac Petroleum Inc.
07.2008 - 09.2009
Assistant Manager
McDonald's
08.2007 - 07.2008
Associate of Science - Social Work
University of North Alabama
Associate of Science - Pharmacy Technology
North Georgia Technical College
High School Diploma -
White County High School
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