Sam Smith

Quotations and Technical Support

Hammond Power Solutions

03.2022 - Current

Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Responded to customer inquiries and provided technical assistance over phone and in person.
Offered assistance in implementing and developing training programs.
Diagnosed and troubleshot hardware issues.
Developed and implemented preventive maintenance procedures.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Worked with Engineering, Marketing, and Customer Service team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Provided consultation and assisted in specifying grounding transformers, active filters, and grid-tie transformers.
Specialized in grounding transformers and was the primary point of contact for solar and BESS applications.
Single-handedly wrote and developed brochures and technical articles for grounding transformers.
Recorded accurate and efficient records in customer database.
Informed customers of promotions to increase sales productivity and volume.
Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
Contributed additional revenue to sales plans through resale opportunities.
Presented technical presentations to clients to explain product features and benefits.
Developed and implemented product marketing plans to reach target customers.
Helped team implement successful sales strategies for complex engineering projects.