Summary
Overview
Work History
Education
Skills
Timeline
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Sam Stratton

Overland Park,KS

Summary

Dynamic professional with a proven track record at The Lismore, a Doubletree by Hilton, excelling in guest amenities and interpersonal skills. As a Receptionist, effectively managed busy reception areas while ensuring seamless communication through multi-line telephone systems. At Papa Johns Pizza, spearheaded operations that improved order efficiency by approximately 15%. Recognized for strong verbal communication and versatility through contributions as an actor/intern, fostering team success and enhancing client relationships.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

The Lismore, a Doubletree by Hilton
Eau Claire, WI
12.2021 - Current
  • Efficiently and courteously oversee the check-in and check-out process of hotel guests
  • Attain top customer service ratings as well as build and maintain pleasant and professional relationships with returning guests
  • Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages and making reservations when needed

Assistant General Manager

Papa Johns Pizza
Overland Park, KS
06.2020 - 10.2021
  • Oversaw the short and long term operations of the restaurant along with the general manager
  • Responsibilities included recruiting new staff, managing perishable and non perishable inventory, scheduling, and settling disputes among team members
  • Provided customer service and was involved in training one to three new team members each month
  • Developed multiple strategies to improve speed of fulfilling orders without impacting product quality, decreasing time to make orders by ~15%

Actor/Intern

The New Theatre
Overland Park, KS
10.2019 - 02.2020
  • Gained visibility in the local and regional theatre community by becoming an intern for a production company
  • Provided creative and energetic performances for eight showings each week while also taking full time collegiate courses and rehearsing another play at Avila University
  • Made for a very convincing midwife in a popular retelling of the Robin Hood story

Education

Fine Arts -

Avila College
Kansas City, MO

Skills

  • Building and maintaining relationships with clients
  • Interpersonal skills
  • Strong Verbal and Written Skills
  • Team building and management
  • Guest amenities
  • Hospitality services
  • Financial records oversight
  • Record preparation

Timeline

Front Desk Agent

The Lismore, a Doubletree by Hilton
12.2021 - Current

Assistant General Manager

Papa Johns Pizza
06.2020 - 10.2021

Actor/Intern

The New Theatre
10.2019 - 02.2020

Fine Arts -

Avila College

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Sam Stratton