Sam Stratton
Overland Park,KS
Summary
Dynamic professional with a proven track record at Papa John's Pizza, excelling in team management and customer service. Skilled in building lasting client relationships and enhancing operational efficiency, achieving a 15% reduction in order fulfillment time. Strong communicator with a passion for fostering teamwork and delivering exceptional experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
The Lismore, a Doubletree by Hilton
Eau Claire, WI
12.2021 - Current
- Efficiently and courteously oversee the check-in and check-out process of hotel guests
- Attain top customer service ratings as well as build and maintain pleasant and professional relationships with returning guests
- Answer phones in a professional manner, providing answers when possible and transferring calls or taking messages and making reservations when needed
Assistant General Manager
Papa Johns Pizza
Overland Park, KS
06.2020 - 10.2021
- Oversaw the short and long term operations of the restaurant along with the general manager
- Responsibilities included recruiting new staff, managing perishable and non perishable inventory, scheduling, and settling disputes among team members
- Provided customer service and was involved in training one to three new team members each month
- Developed multiple strategies to improve speed of fulfilling orders without impacting product quality, decreasing time to make orders by ~15%
Actor/Intern
The New Theatre
Overland Park, KS
10.2019 - 02.2020
- Gained visibility in the local and regional theatre community by becoming an intern for a production company
- Provided creative and energetic performances for eight showings each week while also taking full time collegiate courses and rehearsing another play at Avila University
- Made for a very convincing midwife in a popular retelling of the Robin Hood story
Education
Fine Arts -
Avila College
Kansas City, MOSkills
- Building and maintaining relationships with clients
- Interpersonal skills
- Oral and written communication
- Team building and management
Timeline
Front Desk Agent
The Lismore, a Doubletree by Hilton
12.2021 - Current
Assistant General Manager
Papa Johns Pizza
06.2020 - 10.2021
Actor/Intern
The New Theatre
10.2019 - 02.2020
Fine Arts -
Avila College
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