Sam Surber
New Albany,OH
Summary
Experienced Loss Prevention Manager with 6+ years of demonstrated history working in the loss prevention industry in both supply chain and brick-and-mortar retail space. Skilled in leading and developing teams, driving high-impact projects, critical incident management, investigations, security contract management, risk assessment, and loss mitigation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Loss Prevention Manager (L6)
Amazon
11.2023 - Current
- Lead initiatives to secure people, product, and data for fulfillment center of ~4,000 associates
- Design loss prevention program in alignment with network goals and analyze data to track progress
- Execute incident response training, planning, implementation, and management for large-scale events
- Hire, develop, and train team of 25-30 Loss Prevention Specialists and security personnel
- Oversee performance expectations for third-party security services ensuring service level agreements outlined within each master service agreement are followed
- Serve as Global Security Academy Facilitator for training new hires to Amazon’s global loss prevention program
Loss Prevention Site Lead (L5)
Amazon
05.2022 - 11.2023
- Led security and loss prevention teams for fulfillment centers CMH7 (Columbus, OH) and BWI1 (Sterling, VA)
- Implement continuous improvement projects to drive process enhancement and increase efficiency for site, region, and network
- Supported CMH7 site launch through various construction phases via project management, vendor contacts, and implementation around security controls (access control, intrusion detection, camera systems), security guards, and screening controls
Loss Prevention Specialist (L4)
Amazon
09.2020 - 05.2022
- Conducted investigations of theft, fraud, workplace violence, critical incidents, and security infractions
- Analyzed data and conducted audits to identify trends and create actionable plans to mitigate risk and loss
- Served as department's liaison and security/crisis management subject matter expert for site leadership and ~1,500 associates
Assets Protection Team Leader
Target
06.2019 - 08.2020
- Implemented intelligence-led tactics to prevent shortage through analyzing data and exception reporting on loss and current trends
- Investigated and resolved theft and fraud through apprehension of shoplifters and law enforcement partnership resulting in $35,000 in merchandise recoveries for FY 2019
- Developed, coached, and led team to meet goals
Target Security Specialist
Target
11.2017 - 06.2019
- Provided uniform security presence on Target property to maintain safe and secure store
- Built relationships with guests and team members to cultivate welcoming atmosphere while making safety top priority
- Performed role of District Trainer for District 172 by training newly hired Target Security Specialists for 14 stores
Education
Bachelor of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH05.2020
Skills
- Critical Incident Management
- Physical Security Systems
- Exception Based Reporting
- Security & Incident Response Training
- Investigations & Interviewing
- Risk Assessment
- Contract Management
- Project Management
- End-to-End Program Implementation
- Public Speaking
Certification
- Wicklander-Zulawski Interview and Interrogation Techniques, Wicklander-Zulawski & Associates | October 2020
Accomplishments
- Security Operations & Technology Excellence Award, Deep Dive & Ownership | Amazon | September 2021
- Asset Protection Hero of the Month, District 172 | Target | October 2018
Organizations
- Director, Training & Development | Amazon Women in Security (AWIS) Global Board | Amazon | January 2021 - Present
- Member | University of Cincinnati Alumni Association | April 2020 - Present
- Member | Loss Prevention Foundation | March 2020 - Present
Timeline
Loss Prevention Manager (L6)
Amazon
11.2023 - Current
Loss Prevention Site Lead (L5)
Amazon
05.2022 - 11.2023
Loss Prevention Specialist (L4)
Amazon
09.2020 - 05.2022
Assets Protection Team Leader
Target
06.2019 - 08.2020
Target Security Specialist
Target
11.2017 - 06.2019
Bachelor of Science - Criminal Justice
University of Cincinnati
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