Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Additional Experience
Timeline
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Sam Swarna

Sam Swarna

Silver Spring,MD

Summary

Dynamic and results-driven professional with extensive experience as a Door Dasher, excelling in customer service and cash handling. Proven ability to train new staff and manage inventory effectively, ensuring seamless operations. Recognized for maintaining high customer satisfaction and delivering orders promptly, showcasing strong time management and communication skills.

Overview

4
4
years of professional experience

Work History

Door Dasher

Self Employed
Silver Spring, MD
01.2024 - 08.2025
  • Processed customer orders accurately in a high-volume environment to ensure efficiency.
  • Delivered food orders efficiently and accurately to customers' locations.
  • Navigated routes using mobile apps to ensure timely deliveries.
  • Maintained high levels of customer service during each delivery interaction.
  • Handled cash and electronic payments, balancing registers and submitting daily reports.
  • Trained new hires on point-of-sale procedures, customer interaction standards, and sanitation protocols.
  • Monitored inventory levels and communicated shortages to management for consistent service delivery.
  • Maintained cleanliness of service area to uphold sanitation standards.

Senior Crew Member/Cashier

Fryers Roadside
Silver Spring, Maryland
08.2021 - 08.2022

Submitted daily payment reports and documented team cashier transactions.

Trained new employees on operational procedures and customer service standards.

Took customer orders and addressed inquiries via phone while serving food.

Monitored inventory levels and reported kitchen cleanliness to ensure compliance.

  • Assisted in inventory management and restocked supplies as needed during shifts.
  • Maintained cleanliness and organization of work areas to promote a safe environment.
  • Collaborated with team members to streamline workflows and improve service efficiency.

Education

Masters of Information Management - Information Science

University of Maryland, College Park
College Park, MD
05-2026

Certificate of Merit -

James Hubert Blake High School
06.2022

Skills

  • Customer service & communication
  • Cash handling / POS operation
  • Order taking and fulfillment
  • Inventory monitoring & reporting
  • Training & onboarding new staff
  • Time management / multitasking
  • Basic computer literacy
  • Team collaboration / reliability
  • Flexible availability

Hobbies and Interests

Team sports (Basketball, Football, Golf), Drawing & Painting, Chess

Additional Experience

  • Team Collaboration & Project Work, University of Maryland
  • Demonstrated ability to learn new systems quickly and work collaboratively in a team setting; followed detailed procedures to ensure quality outcomes.

Timeline

Door Dasher

Self Employed
01.2024 - 08.2025

Senior Crew Member/Cashier

Fryers Roadside
08.2021 - 08.2022

Masters of Information Management - Information Science

University of Maryland, College Park

Certificate of Merit -

James Hubert Blake High School