Samantha (Sam) Tyner
Conway,SC
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Lucky 12 Tavern
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Hooters
01.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Anticipated guest needs and provided proactive service.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Service Desk Team Lead
Home Depot
09.2019 - 08.2021
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
National Intelligence
Coastal Carolina University
Conway, SC05.2025
High School Diploma -
Collegiate
Henrico, Va05.2021
Skills
- Event Planning
- Operational Standards
- Time Management
- Storage Organization
- Product and Service Knowledge
- Support Services
- Customer Needs Assessments
- Office Operations
Certification
- Certified First Aid/AED/CRP, Red Cross - 2021-2024
Languages
German
Limited Working
Timeline
Server
Lucky 12 Tavern
03.2023 - 08.2023
Server
Hooters
01.2022 - 12.2022
Service Desk Team Lead
Home Depot
09.2019 - 08.2021
National Intelligence
Coastal Carolina University
High School Diploma -
Collegiate
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