Samantha Warren

Work History

Painter/Lead Technician

Miracle Method Surface Refinishing

Clearwater , FL

08.2015 - 01.2023

Planned, scheduled and delegated daily work to team of employees.
Managed team performance by training, mentoring and motivating employees.
Managed daily activities and utilized proven management techniques to cut work flow downtime and maximize revenues.
Customer interface to coordinate schedules, keep customer informed of arrival/departure times, prices, processes and care information.
Inspect, prepare, repair and paint miscellaneous surfaces.
Inspect, clean and maintain all equipment and work vehicle.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Identified issues, analyzed information and provided solutions to problems.

Cashier

Philly's Famous Cheesesteaks

Largo, FL

02.2003 - 01.2023

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cultivated interpersonal skills by building positive relationships with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Skilled at working independently and collaboratively in a team environment.
Developed and maintained courteous and effective working relationships.

Customer Service Representative

Signature Flight Support, BBA Aviation

Tampa, Florida

01.2023 - 03.2024

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Cultivated interpersonal skills by building positive relationships with others.
Identified issues, analyzed information and provided solutions to problems.
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proved successful working within tight deadlines and a fast-paced environment.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Streamlined office operations for improved productivity with effective organization and communication skills.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Increased guest retention by maintaining a welcoming and organized reception area.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Developed strong working relationships with team members, fostering a positive work environment.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Completed data entry and filing to keep records updated for easy retrieval.
Completed all tasks in compliance with company policies and procedures.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Trained new team members on company procedures, customer service and issue resolution.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Resolved customer problems and complaints.
Organized, maintained and updated information in computer databases.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Handled assignments independently with good judgement and critical thinking skills.
Collected [Type] payments, processed transactions and updated relevant records.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Routed incoming mail and messages to relevant personnel without delay.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Compiled information from files and research to satisfy information requests.
Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Answered phone calls and responded to customer emails.
Assisted in resolving customer complaints and grievances.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Provided customers with information on products and services.
Utilized customer feedback to improve customer service.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Consistently met performance metrics for call handling, contributing to the overall success of the department.
Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
Promoted teamwork among colleagues by proactively assisting others when needed.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Monitored and tracked dispatch communication systems.
Received new orders, prepared documentation, and assigned personnel.
Enhanced customer satisfaction by providing timely and accurate flight information.
Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
Assisted customers with special needs, offering personalized support throughout their travel experience.
Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
Supported colleagues during peak hours by taking on additional tasks when needed.
Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Provided follow through on all calls with confirmations and dissemination of requested information.

Automotive Detailer/Shop Hand

Crashworks Collision Center LLC

Pinellas Park, FL

06.2019 - 08.2022

Lot porter.
Completed vehicle inspections prior to service and after completion to assess damage.
Washed cars and trucks daily for collision center.
Used steam cleaning equipment to remove dirt from engine and engine compartment.
Applied wax to vehicle exteriors and buffed to brilliant shine.
Responsible for detailing all vehicles and watercraft (average of 60 cars per week).
Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
Maintained inventory of miscellaneous cleaners, waxes, polishes, dyes and other various chemicals.
Responsible for sanding and buffing freshly painted surfaces, including buffing of blends.
Pin-striping.
Performing all pre and post-scan's of vehicles.
Able to read and understand work orders/estimates.
Responsible for calibrating multiple radar systems post-repair.
General shop helper (check in parts, clean all work stalls, take out trash, prep vehicles, R&I and perform repairs when necessary).
Use of forklift to maneuver boats and jet-ski's around lot.
Delivery of repaired vehicles.
Identified safety issues and addressed with shift supervisor.
Vacuumed interiors of vehicles to remove dirt and debris.
Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
Maintained car detailing equipment and supplies in optimal condition for daily demands.
Collected and disposed of trash in vehicle console spaces and under seats.
Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore color and condition.
Repair upholstery to include burn holes, tears and leather reconditioning/repair.
Painted engine components and related parts by using spray gun or aerosol can and masking material.
material.

Summary

Overview

Work History

Painter/Lead Technician

Cashier

Customer Service Representative

Automotive Detailer/Shop Hand

Education

High School Diploma -

Skills

USPA B-License

Timeline

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